Operations Manager

Taste Tune Food Products; Chennai District; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Taste Tune Food Products is seeking an experienced operations leader to drive bakery and cake outlet performance across multiple sites. You will oversee day-to-day operations, ensuring hygiene, SOP compliance, and strong product displays to maximize sales and customer satisfaction.

The role emphasizes end-to-end ownership of outlet performance, driving revenue growth, managing costs, and coordinating marketing initiatives with digital teams. Travel between outlets is expected.

Qualifications

• Experience in Bakery, Cake, Caf, QSR, F&B or Retail Operations is preferred.
• Strong knowledge of sales management and outlet operations.

Responsibilities

• Oversee day-to-day multi-unit operations across bakery and cake outlets.
• Ensure SOPs, hygiene, product display and service standards are met.
• Monitor outlet-wise sales, footfall, bill count and ABV; drive revenue targets.
• Identify underperforming outlets and implement corrective actions.
• Plan and execute promotions, seasonal offers and local marketing initiatives.
• Coordinate with digital marketing teams and monitor promotion ROI.
• Oversee POS billing, cash/card/UPI reconciliation and revenue leakage control.
• Manage wastage and operational costs, prepare MIS and business reports.
• Present insights and action plans to management and take end-to-end ownership of outlet performance.

Skills

Sales management

Outlet operations

Local marketing

Promotions

Customer service

Revenue growth

Cost control

Team management

People management

MS Excel

MIS reporting

Sales-performance analysis

Education

Bachelor’s degree or equivalent in Business/Commerce/ related field

Tools

MS Excel

MIS reporting tools

Job description

Role & responsibilities

Responsible for the overall operations, sales and marketing performance of multiple bakery and cake outlets, with close coordination between the Factory, Cloud Kitchen and Outlet teams. The role includes managing day-to-day multi-unit operations, ensuring SOP, hygiene, product display and service standards, monitoring outlet-wise sales, footfall, bill count and Average Bill Value (ABV), driving achievement of sales and revenue targets, identifying underperforming outlets and implementing corrective actions, planning and executing promotional campaigns, seasonal offers and local marketing initiatives, coordinating with digital marketing teams, monitoring promotion effectiveness and ROI, overseeing POS billing, cash/card/UPI reconciliation and revenue leakage control, managing wastage and operational costs, preparing and analysing daily/monthly MIS and business reports, reviewing outlet performance and profitability, improving customer experience and retention, strengthening team productivity, and presenting business insights and action plans to management. The candidate will be expected to take end-to-end ownership of outlet performance, sales growth, operational efficiency and profitability.

Preferred candidate profile

Candidates with 8+ years of relevant experience in Bakery, Cake, Caf, QSR, F&B or Retail Operations, preferably with proven experience in managing multiple outlets/branches. The ideal candidate should have strong knowledge of sales management, outlet operations, local marketing, promotions, customer service, revenue growth, cost control and team management, along with the ability to analyse sales and business data and take timely corrective decisions. Candidates should be hands-on, commercially oriented, target-driven and strong in people management, with good communication, negotiation and problem-solving skills. Proficiency in MS Excel, MIS reporting and sales-performance analysis is required. Experience in driving sales through promotions, upselling, cross-selling and customer-retention initiatives will be preferred. Candidates should be willing to travel regularly between outlets and take direct ownership of operational and business performance. Preference will be given to candidates from established bakery, cake, caf, QSR or food-retail businesses with a demonstrated track record of managing teams and improving outlet performance.