Restaurant Manager

The Fresh Factory; Lucknow; On-site; INR 420,000 - 640,000; Full time

Job summary

The Fresh Factory in Lucknow is seeking a Restaurant Manager to own the day-to-day guest experience across the front of house. You will lead the service team, ensure hospitality standards, and coordinate with the kitchen, bar and retail teams to deliver smooth service.

Responsibilities include managing reservations, peak-hour flow, handling guest feedback and maintaining hygiene and grooming. You will track daily sales, covers, and average bill value to drive performance.

Qualifications

• Experience managing front-of-house teams in a busy restaurant.
• Strong guest service orientation and problem-solving skills.
• Ability to manage reservations, peak-hour flow and service standards.

Responsibilities

• Lead and train the service team to deliver consistent guest experiences.
• Own guest experience, service standards, and complaint resolution.
• Oversee opening, service and closing operations for daily shifts.
• Coordinate with kitchen, bar and retail teams to ensure smooth service.
• Monitor hygiene, grooming, and restaurant cleanliness.
• Track daily sales metrics like covers and average bill value.

Skills

People management

Customer service

Operations management

Communication

Job description

We’re looking for someone who understands that running a great restaurant is not just about keeping operations moving.

It’s about the floor.

How guests are welcomed.

How quickly the team notices things.

How smoothly a busy service runs.

How complaints are handled.

How clean the restaurant feels.

How well the kitchen and service teams communicate.

And whether people leave wanting to come back.

We’re looking for a Restaurant Manager who can own the day-to-day restaurant experience at The Fresh Factory.

You’ll be responsible for:

• Leading and training the service team
• Owning guest experience and service standards
• Running smooth opening, service and closing operations
• Managing reservations, table turns and peak-hour flow
• Coordinating closely with the kitchen, bar and retail teams
• Handling guest feedback and service recovery
• Maintaining hygiene, grooming and restaurant standards
• Tracking daily sales, covers, average bill value and other operating metrics