Restaurant Manager

The Fresh Factory (A unit Of PMU Innovations Pvt. Ltd.); Lucknow; On-site; INR 350,000 - 650,000; Full time

Job summary

The Fresh Factory in Lucknow is seeking a Restaurant Manager to own the day-to-day dining room experience, from welcoming guests to ensuring smooth service.

You will lead and train the service team, manage reservations and peak-hour flow, coordinate with kitchen and bar, handle guest feedback, and uphold hygiene and standards to drive repeat visits.

Qualifications

• Experience leading and training service teams.
• Own guest experience and service standards.
• Manage opening, service, and closing operations.
• Track daily sales, covers, average bill value and other operating metrics.

Responsibilities

• Leading and training the service team.
• Owning guest experience and service standards.
• Running smooth opening, service and closing operations.
• Managing reservations, table turns and peak-hour flow.
• Coordinating closely with the kitchen, bar and retail teams.
• Handling guest feedback and service recovery.
• Maintaining hygiene, grooming and restaurant standards.
• Tracking daily sales, covers and other operating metrics.

Skills

Leadership

Guest Experience

Operations Management

Job description

Werelookingforsomeonewhounderstandsthatrunningagreatrestaurantisnotjustaboutkeepingoperationsmoving.

• Itsaboutthefloor.
• Howguestsarewelcomed.
• Howquicklytheteamnoticesthings.
• Howsmoothlyabusyserviceruns.
• Howcomplaintsarehandled.
• Howcleantherestaurantfeels.
• Howwellthekitchenandserviceteamscommunicate.
• Andwhetherpeopleleavewantingtocomeback.

We’relookingforaRestaurantManagerwhocanowntheday-to-dayrestaurantexperienceatTheFreshFactory.

You’llberesponsiblefor:

• Leadingandtrainingtheserviceteam
• Owningguestexperienceandservicestandards
• Runningsmoothopening,serviceandclosingoperations
• Managingreservations,tableturnsandpeak-hourflow
• Coordinatingcloselywiththekitchen,barandretailteams
• Handlingguestfeedbackandservicerecovery
• Maintaininghygiene,groomingandrestaurantstandards
• Trackingdailysales,covers,averagebillvalueandotheroperatingmetrics