Restaurant General Manager

Ponram Biriyani Chennai; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

Ponram Biriyani Chennai is seeking an experienced Outlet Manager to lead all facets of the outlet, including P&L, sales targets, and profitability. You will oversee both FOH and BOH operations, plan manpower, and ensure smooth service during peak hours while maintaining brand standards.

The role focuses on delivering exceptional guest experiences, managing feedback, and driving local marketing efforts to grow footfall. Hygiene, safety, and SOP compliance are essential in daily operations.

Responsibilities

• Own the outlet's P&L, sales targets and profitability
• Drive revenue through dine-in, takeaway, delivery and events
• Control food, labour and operating costs
• Present weekly and monthly business reports to management
• Lead complete FOH and BOH operations
• Plan manpower, shifts and rosters
• Ensure smooth service during peak hours
• Plan stock needs and reduce wastage
• Deliver consistent service and food quality
• Handle guest feedback and escalations
• Maintain the brand's image and dining standards
• Lead, hire and develop the outlet team
• Train staff on service standards and SOPs
• Run performance reviews and build second-line leaders
• Ensure hygiene, safety and FSSAI compliance
• Implement company policies and SOPs at the outlet
• Promote the outlet through local marketing and events
• Suggest offers and ideas to grow footfall

Job description

Business & P&L

• Own the outlet's P&L, sales targets and profitability
• Drive revenue through dine-in, takeaway, delivery and events
• Control food, labour and operating costs
• Present weekly and monthly business reports to management

Operations

• Lead complete FOH and BOH operations
• Plan manpower, shifts and rosters
• Ensure smooth service during peak hours
• Plan stock needs and reduce wastage

Guest Experience

• Deliver consistent service and food quality
• Handle guest feedback and escalations
• Maintain the brand's image and dining standards

People & Training

• Lead, hire and develop the outlet team
• Train staff on service standards and SOPs
• Run performance reviews and build second-line leaders

Compliance

• Ensure hygiene, safety and FSSAI compliance
• Implement company policies and SOPs at the outlet

Brand & Growth

• Promote the outlet through local marketing and events
• Suggest offers and ideas to grow footfall