Restaurant General Manager

Si Nonna's; Gurugram District, Bengaluru, Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Si Nonna's is seeking a store operations leader to manage a team of 18–20 members and oversee daily operations across departments. The role focuses on enhancing the customer experience while maintaining a safe, secure working environment.

You will review operations, coordinate with finance and procurement as needed, and drive improvements in dine-in and delivery experiences with a strong emphasis on standards and KPIs.

Qualifications

• Experience in leading teams of 18–20 members.
• Ability to coordinate with multiple departments to drive seamless operations.
• Focus on enhancing customer experience and resolving issues promptly.
• Ensuring a safe and secure working environment for staff and customers.

Responsibilities

• Lead day-to-day store operations and manage a team of 18–20 members.
• Build and maintain relations across departments to ensure smooth workflows.
• Identify opportunities to improve the customer experience and address feedback.
• Monitor safety, security, and working conditions and enforce standards.

Skills

Team management

Cross-functional coordination

Customer experience focus

Safety compliance

Education

Graduate degree

Job description

Role & Responsibilities

Having experience of Team Handling of 18-20 members.

Managing relations across departments.

Seeking opportunities to enhance the cutomer expereince.

Ensure Safe & Secure working environment.

Driving P&L Discipline

Review (Utility cost, Food Variance, Raw Waste, Ops Supply variance) diagnose the root cause and take corrective action immediately.

Verify Safe status, bank deposit status & Petty cash status.

Verify Food, Paper, Ops Supplies, (Electricity, Gas, Water, Rent, HVAC Charges, CAM Bills., etc) and ensure on time Invoices are shared with Finance as per the agreed timelines.

Ops Excellence

Need to ensure that Pre-shift planning is reviewed 1 day in advance in order to ensure Customer Experience is delivered as per standards& Ops KPI's are acheived.

Dine-In & Delivery Rating/ Review & customer complaint to be reviewed on daily basis. Process Gap to be identified & Fixed.

Detailed Travel Path needs to be taken to verify (Food safety/ DPSC/FIFO/Pest Issues) and Equipment breakdown, Restaurant Cleanliness Standards and Maintenance Issues. Process Gap to be identified & Fixed.

Business Growth Mindset

RGM needs to ensure Trade Area Activation plan, ensure the execution to achieve Sales Target.

Needs to build network in the trade area & focus on building continuous relationship.

Selecting, Leading and Developing the team through succession planning, coaching and providing feedback.

Preferred Candidate Profile

Somebody who has worked in a similar profile/role.

Having experience of handling day to day store operations independently, minimum but not less than 2 years.

*Must to be Graduate pass (BHM/IHM Preferred, but not mandatory)

** Location- Bangalore, Mumbai, Gurgaon