Restaurant General Manager

NESMA FOODS PRIVATE LIMITED, MUMBAI; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

NESMA Foods Private Limited, Mumbai, is seeking an experienced Store Manager to lead daily cafe operations, optimize guest service, and drive profitability.

You will oversee front and back of house, manage staff schedules, control costs, and ensure compliance with food safety standards while maintaining brand image.

Qualifications

• Experience: at least 1 to 2 years in a store manager or RGM role.
• Strong leadership and operational knowledge of P&L.
• Good problem-solving abilities.

Responsibilities

• Operations: Manage daily cafe activities, inventory and speed of service with food safety compliance.
• Financial Performance: Drive sales targets, control labor and food costs, maximize profitability.
• Team Leadership: Hire, train, schedule and mentor shift managers and crew members.
• Customer Experience: Ensure high guest service standards and resolve complaints quickly.
• Coordinate daily cafe management to ensure efficiency and productivity.
• Deliver superior food and beverage service and promptly respond to complaints to maximize satisfaction.
• Manage Front of the House and Back of the House operations, organize shifts and ensure sanitation.
• Review product quality, research vendors, and maintain the restaurant’s good image.
• Estimate future needs for goods and cleaning products to keep operations smooth.
• Control costs, identify waste-reduction measures, and report revenues/expenses.
• Promote the brand locally through word-of-mouth and events to broaden reach.
• Hire and train staff on customer service and enforce cafe policies.
• Arrange repairs to ensure equipment functionality.

Skills

Leadership

P&L knowledge

Problem-solving

Job description

Key Responsibilities

• Operations: Manage daily store activities, inventory, and speed of service while strictly maintaining food safety and hygiene regulations.
• Financial Performance: Drive sales targets, control labor and food costs, and maximize store profitability.
• Team Leadership: Hire, train, schedule, and mentor shift managers and crew members.
• Customer Experience: Ensure high standards of guest service and resolve any customer complaints quickly.

Roles & Additional Responsibilities

• Coordinate daily cafe management operations to ensure efficiency and productivity.
• Deliver superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintain positive reviews.
• Manage both Front of the House and Back of the House restaurant operations, organizing shifts and ensuring compliance with sanitation and safety regulations.
• Regularly review product quality, research new vendors, and maintain the restaurant's good image.
• Estimate future needs for goods, kitchen utensils, and cleaning products to facilitate smooth operations.
• Control operational costs, identify measures to reduce waste, and create detailed reports on revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events, recommending ways to reach a broader audience.
• Hire & Train new and current employees on proper customer service practices and implement policies to maintain cafe operations.
• Arrange for repairs when necessary to ensure equipment functionality.

Preferred candidate profile

• Experience: at least 1 to 2 years in a store manager or RGM role.
• Skills: Strong leadership, operational knowledge of P&L (Profit and Loss), and problem-solving abilities.