Restaurant General Manager

Burger King; Navi Mumbai; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Burger King in Navi Mumbai is seeking a Restaurant General Manager to lead daily operations, ensure brand standards, and uphold food safety and hygiene. As a key leader, you will drive sales and profitability, recruit and coach staff, manage scheduling, and foster a guest-focused, high-service environment.

This role demands strong decision-making, planning, and the ability to perform in a fast-paced setting.

Qualifications

• Strong leadership and people management.
• Sales and business acumen.
• Guest service excellence.
• Decision-making and problem solving.
• Operational planning and execution.
• Ability to work in a fast-paced environment.

Responsibilities

• Operation 1: Ensure smooth day-to-day operations of the restaurant.
• Operation 2: Maintain full compliance with brand standards, SOPs, food safety, hygiene, and statutory requirements.
• Operation 3: Monitor kitchen and counter operations to ensure product quality and service speed.
• Operation 4: Implement operational processes to improve productivity and guest satisfaction.
• Sales: Deliver restaurant business targets including sales, P&L, controllable costs, labor productivity, and profitability.
• Sales: Drive revenue growth through upselling, promotions, local marketing, and community engagement.
• Sales: Analyze business reports and implement action plans to improve performance.
• People Leadership: Recruit, train, coach, and develop restaurant staff across all positions.
• People Leadership: Plan and maintain effective manpower scheduling as per business requirements.
• People Leadership: Conduct regular performance evaluations and motivate the team to achieve targets.
• People Leadership: Ensure compliance with employee management policies including attendance, discipline, and grooming standards.
• Guest Experience: Ensure 100% guest satisfaction through high service standards and quick resolution of customer concerns.
• Guest Experience: Maintain a guest-focused environment and set an example of excellent customer service.
• Guest Experience: Review guest feedback regularly and implement improvements.
• Inventory & Cost Control: Manage ordering, receiving, inventory control, and stock rotation.
• Inventory & Cost Control: Control wastage, pilferage, food cost, and other controllable expenses.
• Inventory & Cost Control: Maintain accurate records as per company policies.
• Safety, Security & Compliance: Ensure adherence to all FSSAI, health & safety, fire safety, and statutory compliance.
• Safety, Security & Compliance: Maintain equipment, restaurant assets, and ensure preventive maintenance.
• Safety, Security & Compliance: Ensure cash handling and banking processes are accurate and secure.

Skills

Strong leadership

Sales and business acumen

Guest service excellence

Decision-making

Operational planning

Fast-paced environment

Job description

We are hiring- Restaurant General Manager || Assistant Restaurant Manager || Shift Managers

1. Operational Management

• Ensure smooth day-to-day operations of the restaurant.
• Maintain full compliance with brand standards, SOPs, food safety, hygiene, and statutory requirements.
• Monitor kitchen and counter operations to ensure product quality and service speed.
• Implement operational processes to improve productivity and guest satisfaction.

2. Sales & Profitability

• Deliver restaurant business targets including sales, P&L, controllable costs, labor productivity, and profitability.
• Drive revenue growth through upselling, promotions, local marketing, and community engagement.
• Analyze business reports and implement action plans to improve performance.

3. People Leadership

• Recruit, train, coach, and develop restaurant staff across all positions.
• Plan and maintain effective manpower scheduling as per business requirements.
• Conduct regular performance evaluations and motivate the team to achieve targets.
• Ensure compliance with employee management policies including attendance, discipline, and grooming standards.

4. Guest Experience

• Ensure 100% guest satisfaction through high service standards and quick resolution of customer concerns.
• Maintain a guest-focused environment and set an example of excellent customer service.
• Review guest feedback regularly and implement improvements.

5. Inventory & Cost Control

• Manage ordering, receiving, inventory control, and stock rotation.
• Control wastage, pilferage, food cost, and other controllable expenses.
• Maintain accurate records as per company policies.

6. Safety, Security & Compliance

• Ensure adherence to all FSSAI, health & safety, fire safety, and statutory compliance.
• Maintain equipment, restaurant assets, and ensure preventive maintenance.
• Ensure cash handling and banking processes are accurate and secure.

Key Skills & Competencies

• Strong leadership and people management
• Sales and business acumen
• Guest service excellence
• Decision-making and problem solving
• Operational planning and execution
• Ability to work in a fast-paced environment