Restaurant Captain

Collective Cuisines; Chennai; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Food provided

Provident Fund

Staff meals

Job summary

Collective Cuisines is seeking an experienced Senior Captain to lead Front of House operations, supervise the service team, and ensure exceptional guest experiences while supporting sales targets.

The candidate should have 3–4 years of relevant restaurant/F&B experience and must be able to speak and understand Hindi. On-site work with rotational shifts and holidays is expected.

Qualifications

• Minimum 3–4 years of experience in restaurant/F&B service.
• Must be able to speak and understand Hindi.

Responsibilities

• Manage daily FOH restaurant operations and ensure smooth service.
• Supervise Captains, Waiters, Senior Waiters, and support staff.
• Conduct pre-shift briefings and allocate duties and sections.
• Drive upselling of food, beverages, and desserts to support daily sales targets.
• Train floor staff on service standards, menu knowledge, and SOPs.

Skills

FOH operations

Staff supervision

Hindi speaking

Upselling and sales

Tools

POS system

Job description

Job description

Senior Captain Restaurant Operations

Company: Collective Cuisines
Department: Food & Beverage / Restaurant Operations
Job Type: Full-time
Experience Required: Minimum 3–4 years
Salary: Based on experience and interview performance
Work Location: On-site

Job Summary

Collective Cuisines is looking for an experienced Senior Captain to manage Front of House (FOH) operations, supervise the service team, ensure excellent guest experiences, and support restaurant sales and operational standards.

The candidate should have minimum 3–4 years of relevant restaurant/F&B experience and must be able to speak and understand Hindi.

Key Responsibilities

• Manage daily FOH restaurant operations and ensure smooth service.
• Supervise Captains, Waiters, Senior Waiters, and support staff.
• Conduct pre-shift briefings and allocate duties and sections.
• Monitor service flow and maintain restaurant service standards.
• Manage reservations, seating plans, and table allocation.
• Greet guests and professionally handle complaints and escalations.
• Drive upselling of food, beverages, and desserts and support achievement of daily sales targets.
• Train and guide floor staff on service standards, menu knowledge, and SOPs.
• Monitor FOH inventory, including linen, cutlery, glassware, and consumables.
• Maintain grooming, hygiene, food safety, and discipline standards.
• Review shift sales, cash/payment summaries, guest feedback, and handover reports.
• Act as Duty Manager in the absence of the Restaurant Manager.

Candidate Requirements

• Minimum 3–4 years of experience in restaurant/F&B service.
• Experience as a Captain, Senior Captain, or Floor Supervisor preferred.
• Hindi speaking and understanding is mandatory.
• Good communication and guest-handling skills.
• Strong team supervision and floor-management skills.
• Experience in handling guest complaints.
• Knowledge of POS/billing systems preferred.
• Good understanding of upselling and restaurant sales.
• Willing to work rotational shifts, weekends, and public holidays.

Salary & Benefits

Salary will be fixed based on the candidate's relevant experience, skills, and interview performance.

Staff meals and career growth opportunities will be provided as per company policy.

Interested candidates with 3–4+ years of relevant restaurant experience can apply.

Benefits

• Food provided
• Provident Fund