Restaurant Captain

Viwidh Digital Technologies; Bengaluru; On-site; INR 223,000 - 279,000; Full time

Benefits offered by this job

Fixed monthly salary

Bonus potential

Growth path to Floor Manager

One weekly off

Job summary

Roti Kulcha aur Naan in Bengaluru's HSR Layout is looking for a Captain/Senior Steward to run the dining floor and ensure every guest has a great experience. The role requires 2–4 years in a captain role, strong service etiquette, and the ability to lead a team during shifts.

Responsibilities include guiding service staff, seating guests, taking orders, coordinating with the kitchen and bar, handling billing, and maintaining hygiene standards.

Qualifications

• Experience 2-4 years as Captain or Senior Steward in a restaurant.
• Proficient in MS Excel.
• Comfortable handling cash and preparing daily reports.
• Good command of Hindi and English; Kannada a plus.
• Knowledge of North Indian cuisine is a plus.

Responsibilities

• Lead the service team during each shift.
• Welcome guests, seat them, and manage queues.
• Explain the menu and take orders; coordinate with kitchen/bar.
• Monitor service speed, accuracy, and guest satisfaction.
• Handle complaints calmly and escalate to management.
• Train new staff and assign duties.
• Maintain dining area cleanliness and hygiene.
• Manage billing, KOT/POS entries, and payments.
• Prepare the daily sales report in MS Excel.

Skills

MS Excel

Leadership

Cash handling

Guest service

Communication

POS systems

Tools

POS systems

Job description

Job Title: Captain / Senior Steward Restaurant

Location: Roti Kulcha aur Naan, HSR Layout (Sector 1), Bengaluru

Job Type: Full-Time

Experience: 2-4 years in a captain or senior steward role (casual dining or restaurant preferred; North Indian cuisine experience is a plus)

Salary: 20,000 25,000 per month (based on experience)

About the Job

Roti Kulcha aur Naan is a popular pure-veg North Indian restaurant in HSR Layout. We need a confident, well-organized Captain who can run the dining floor smoothly and make sure every guest has a great experience.

Responsibilities

• Lead the service team (stewards, order takers, and hosts) during each shift
• Welcome guests, seat them properly, and handle table allocation and waiting lists during rush hours
• Explain the menu and make suggestions to guests, including Jain and special-request orders
• Take orders accurately and coordinate with the kitchen, bar, and tandoor for timely delivery
• Monitor every table: service speed, order accuracy, food presentation, and guest satisfaction
• Handle guest complaints and feedback calmly and resolve them on the spot, escalating to the manager when needed
• Assign duties, tables, and stations to the service staff; guide and train new team members
• Ensure the dining area, tables, and washrooms are clean and set up before opening and after closing
• Handle billing, KOT/POS entries, and cash or digital payments correctly
• Prepare the daily sales report in MS Excel and share it with management on time
• Manage the cash counter: record cash, card, and UPI collections, reconcile them with POS totals, and prepare the daily cash counter report
• Report any cash difference, discount, void, or billing error to the manager promptly
• Coordinate with the manager on reservations, large groups, and special occasions
• Follow hygiene, grooming, and food safety standards, and make sure the team does too
• Share shift feedback, stock or supply needs for the floor, and any issues with management

Requirements

• Experience working as a Captain or Senior Steward in a restaurant
• Working knowledge of MS Excel
• Comfortable handling cash and preparing accurate daily reports
• Good knowledge of Indian menu items, ingredients, and service etiquette
• Strong communication skills in Hindi and English; Kannada is a plus
• Comfortable using POS/billing systems
• Leadership ability, a pleasant manner, and a calm approach under pressure
• Neat grooming and a professional appearance
• Willing to work in shifts, including weekends and holidays

What We Offer

• Fixed monthly salary along with multiple bonus
• Growth path toward Floor Manager as the business expands
• Stable role in a growing restaurant brand
• One weekly off