Captain

China Gate Restaurants; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

China Gate Restaurants is seeking a seasoned Restaurant Captain to oversee daily floor operations, coordinate with service staff, and elevate the dining experience. The role emphasizes superb communication, leadership, and guest-handling skills, with preference for premium or fine-dining standards.

The ideal candidate should have strong knowledge of food and beverage service, ability to lead a team of stewards, and a professional grooming mindset to maintain high service standards.

Qualifications

• Minimum 15 years in restaurant or F&B operations.
• HSC/Diploma/Degree in hotel management preferred.
• Prior restaurant experience required.

Responsibilities

• Supervise daily restaurant floor operations and ensure smooth service.
• Welcome guests, assist with seating, and ensure prompt service.
• Take orders and coordinate with kitchen and bar.
• Guide stewards and service staff to maintain standards.
• Handle guest queries, complaints, and requests professionally.
• Ensure table setup, cleanliness, hygiene, and presentation.
• Monitor service quality and adherence to SOPs.
• Coordinate reservations, special occasions, group bookings, and guest needs.
• Ensure accurate order processing and billing coordination.
• Assist the Restaurant Manager in staff briefings and training.
• Monitor guest satisfaction and high hospitality standards.
• Ensure compliance with food safety, hygiene, and workplace safety.

Skills

Communication

Guest handling

F&B service

Team leadership

Multitasking

Complaint handling

POS knowledge

Education

Hotel Management degree

Diploma in Hospitality

Higher Secondary (HSC)

Tools

POS systems

Job description

Job Summary

We are looking for a well-groomed, customer-focused, and service-oriented Restaurant Captain to oversee daily floor operations, coordinate with service staff, and ensure an exceptional dining experience for guests. Te ideal candidate should have strong communication, leadership, and guest-handling skills, preferably in a premium or fine-dining restaurant.

Key Responsibilities

• Supervise daily restaurant floor operations and ensure smooth service.
• Welcome guests, assist with seating, and ensure prompt and courteous service.
• Take food and beverage orders accurately and coordinate with the kitchen and bar teams.
• Guide and supervise stewards and service staff to maintain service standards.
• Handle guest queries, complaints, and special requests professionally.
• Ensure proper table setup, cleanliness, hygiene, and restaurant presentation.
• Monitor service quality and ensure adherence to company SOPs.
• Coordinate reservations, special occasions, group bookings, and guest requirements.
• Ensure accurate order processing and coordination with the billing team.
• Assist the Restaurant Manager in staff briefings, training, and daily operational activities.
• Monitor guest satisfaction and maintain high standards of hospitality.
• Ensure compliance with food safety, hygiene, and workplace safety standards.

Required Skills

• Excellent communication and interpersonal skills.
• Strong guest-handling and customer-service abilities.
• Good knowledge of food and beverage service.
• Ability to lead and coordinate a team of stewards.
• Professional grooming and a positive attitude.
• Ability to multitask and work efficiently during busy service hours.
• Good knowledge of restaurant service standards and POS systems.
• Strong problem-solving and complaint-handling skills.

Eligibility Criteria

• Experience: 15 years minimum of relevant experience in restaurant or F&B operations.
• Education: HSC, Diploma, or Degree in Hotel Management or Hospitality preferred.
• Industry Background: Prior experience in restaurants