Senior Captain

Urban Gluttony Co; Chennai District; On-site; INR 420,000 - 600,000; Full time

Job summary

A reputable dining establishment in Chennai is seeking a Senior Captain to oversee daily operations and ensure excellent customer service. The ideal candidate will lead a team of floor staff, manage guest relations, and maintain service standards. Responsibilities include coordinating with the kitchen team and training staff. Candidates should possess strong leadership skills and relevant hospitality qualifications. This is a full-time, on-site role offering a dynamic work environment.

Qualifications

• Experience in supervising service staff is required.
• Proven skills in handling guest relations and resolving complaints.
• Ability to work well under pressure.

Responsibilities

• Oversee daily service operations and manage a floor staff team.
• Ensure excellent customer experiences and uphold service standards.
• Coordinate between kitchen and service staff.
• Handle guest queries and resolve complaints to maintain guest satisfaction.
• Maintain high standards of service efficiency and hospitality across all shifts.
• Participate in training team members and maintain organization and cleanliness of service areas.

Skills

Strong leadership

Customer service proficiency

Knowledge of restaurant operations

Excellent communication skills

Problem-solving abilities

Cleanliness & service standards

Staff training & mentoring

Hospitality/restaurant management

Education

Relevant qualifications or training in hospitality

Job description

We are seeking a dedicated Senior Captain to join our team in a full-time, on-site role based in Chennai. The Senior Captain will oversee daily service operations, lead and manage a team of floor staff, ensure excellent customer experiences, and uphold service standards. This role involves coordinating between the kitchen and service staff, handling guest queries, resolving complaints, and maintaining a high standard of service efficiency and hospitality across all shifts. The Senior Captain will also play a role in training team members and maintaining the overall organization and cleanliness of the service areas.

Qualifications

• Strong leadership and team management skills with experience in supervising service staff
• Proficiency in customer service and handling guest relations, including addressing complaints effectively
• Knowledge of restaurant operations, food and beverage service, and coordinating with the kitchen team
• Excellent communication, interpersonal, and organizational skills
• Problem-solving abilities and the capacity to work well under pressure in a dynamic environment
• Commitment to maintaining cleanliness, efficiency, and operational standards
• Experience in training and mentoring employees
• Relevant qualifications or training in hospitality or restaurant management is an advantage