Captain (Hotels)

Chefdarbari Hospitality Staffing Services; Mumbai; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Opportunities for growth and advancement

Job summary

Chefdarbari Hospitality Staffing Services is seeking an experienced Captain to oversee daily hotel operations. Responsibilities include ensuring exceptional service and training staff, managing inventory, and resolving guest complaints.

The ideal candidate has at least 3 years of hotel experience, excellent leadership abilities, and strong communication skills. A competitive salary and benefits package are offered, along with growth opportunities within the company.

Qualifications

• Minimum of 3 years of experience in a similar role in a hotel setting.
• Excellent leadership and communication skills.
• Knowledge of hotel operations and procedures.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Oversee the daily operations of the hotel, including front desk and housekeeping.
• Train and supervise staff to maintain high standards of service.
• Handle guest complaints and resolve issues professionally.
• Prepare and submit reports to management.

Skills

Leadership skills

Communication skills

Attention to detail

Multitasking ability

Tools

Microsoft Office

Hotel management software

Job description

Company Overview

Chefdarbari Hospitality Staffing Services is a leading provider of staffing solutions for the hospitality industry. We specialize in providing highly trained and professional staff to hotels, restaurants, and other hospitality establishments. Our goal is to help our clients provide exceptional service and create memorable experiences for their guests.

Position

Permanent

Job Description

We are currently seeking a highly motivated and experienced Captain to join our team. As a Captain, you will be responsible for overseeing the daily operations of the hotel, ensuring that all guests receive exceptional service and have a memorable stay.

Key Responsibilities

• Oversee the daily operations of the hotel, including front desk, housekeeping, and food and beverage departments
• Ensure that all guests receive exceptional service and have a memorable stay
• Train and supervise staff to maintain high standards of service and efficiency
• Monitor and maintain inventory levels and order supplies as needed
• Handle guest complaints and resolve any issues in a timely and professional manner
• Maintain a positive working relationship with all team members and departments
• Ensure compliance with all company policies and procedures
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Prepare and submit daily, weekly, and monthly reports to management
• Assist in the development and implementation of new policies and procedures to improve guest satisfaction and operational efficiency
• Handle cash and credit card transactions accurately and efficiently
• Act as a point of contact for VIP guests and handle any special requests or arrangements

Qualifications

• Minimum of 3 years of experience in a similar role in a hotel setting
• Excellent leadership and communication skills
• Strong attention to detail and ability to multitask
• Knowledge of hotel operations and procedures
• Proficient in Microsoft Office and hotel management software
• Ability to work flexible hours, including nights, weekends, and holidays
• Must be able to stand and walk for extended periods of time
• Must have a professional and friendly demeanor
• Must have a valid driver’s license and reliable transportation

Benefits

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company.