Resource Management Executive

EXL; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

EXL in India seeks a Resource Management Executive to support allocation, bench management, demand fulfillment, and utilization tracking across business units. You will coordinate with delivery teams, hiring managers, recruiters, HR, and leadership to ensure optimal staffing and upskilling.

The role emphasizes accurate data in ServiceNow and dashboards. Ideal candidates have a 2–5 year track record in resource management, strong communication, and proficiency in Excel and Power BI.

Qualifications

• Bachelor's degree in Business, HR, Engineering, or related field.
• 2–5 years of experience in Resource Management or Staffing.
• Strong understanding of allocation, utilization tracking, and staffing processes.
• Proficiency in Excel, Power BI, and workforce reporting tools.
• Experience with HRMS, ServiceNow, ORC or similar systems.
• Excellent communication and stakeholder coordination.

Responsibilities

• Oversee resource allocation to projects based on skill, availability, and priorities.
• Track open resource demands and support fulfillment through staffing channels.
• Maintain resource records and capture details in ServiceNow.
• Facilitate staffing discussions among delivery managers, recruiters and stakeholders.
• Coordinate bench governance, including skill profiling and readiness assessments.
• Coordinate assessments, training, and certification initiatives for bench resources.

Skills

Resource management

Forecasting staffing

Excel

Power BI

Stakeholder management

Analytical thinking

Coordination

Communication

Education

Bachelor's in Business/HR/Engineering

Tools

ServiceNow

HRMS

ORC

Job description

The Resource Management Executive will be responsible for supporting resource allocation, bench management, demand fulfillment, and utilization tracking across business units. The role involves close coordination with delivery teams, hiring managers, recruiters, HR, and leadership to ensure optimal deployment and utilization of resources while supporting organizational staffing and upskilling initiatives.

Key Responsibilities

Resource Allocation

• Overlook deployment of resources to projects based on skill requirements, availability, and business priorities.
• Track open resource demands and support fulfillment through internal staffing and recruitment channels.
• Maintain resource allocation records and ensure all the required details are captured on ServiceNow
• Facilitate discussions between delivery managers, recruiters, and business stakeholders for staffing decisions.
• Identify resources available for deployment and proactively match them to open opportunities.
• Coordinate bench governance activities, including skill profiling, role mapping, and readiness assessments.

Upskilling & Workforce Readiness

• Coordinate assessments, training programs, and certification initiatives for bench or project resources.
• Track completion of mandatory learning programs and maintain training records.
• Collaborate with technology and learning teams to identify skill development opportunities.

Required Skills & Qualifications

• Bachelor's degree in Business, Human Resources, Engineering, or related field.
• 2–5 years of experience in Resource Management, Workforce Planning, PMO, Staffing, or Operations.
• Strong understanding of resource allocation, utilization tracking, and staffing processes.
• Proficiency in Excel, Power BI, and workforce management/reporting tools.
• Experience working with HRMS, ServiceNow, ORC, or similar resource management systems.
• Excellent communication, stakeholder management, and coordination skills.
• Strong analytical and problem-solving abilities.

Preferred Skills

• Experience supporting Analytics, Technology, Consulting, or Professional Services organizations.
• Knowledge of workforce planning, capacity management, and talent deployment processes.
• Experience creating dashboards and utilization reports.