Reservations Executive

EduRun Group; Chennai; On-site; INR 280,000 - 420,000; Full time

Job summary

EduRun Group in Tamil Nadu is seeking a dedicated Reservations Executive to manage reservations and ensure a seamless booking experience. The role involves handling inquiries, processing bookings, and delivering excellent customer service to enhance guest satisfaction.

The ideal candidate will maintain current knowledge of availability, rates, and promotions and collaborate with front office and housekeeping to deliver a smooth guest experience.

Qualifications

• Proficient in reservations systems and processes.
• Excellent written and verbal communication.
• Capable of handling multiple tasks in a fast-paced environment.
• Strong attention to detail and organizational ability.

Responsibilities

• Manage incoming reservation requests via phone, email, and online platforms.
• Process bookings accurately and note guest preferences.
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• Coordinate with front office and housekeeping to ensure smooth guest experience.
• Handle guest inquiries and resolve reservation issues promptly.
• Maintain the reservation system and ensure data accuracy.
• Generate reports related to bookings and occupancy rates.

Skills

Reservations systems knowledge

Communication

Multi-tasking

Attention to detail

Organizational skills

Tools

Microsoft Office Suite

Job description

We are seeking a dedicated and detail-oriented Reservations Executive to join our team in Tamil Nadu. The ideal candidate will play a crucial role in managing reservations and ensuring a seamless booking experience for our guests. As a Reservations Executive, you will be responsible for handling inquiries, processing bookings, and providing exceptional customer service to enhance guest satisfaction.

Key Responsibilities

• Manage incoming reservation requests via phone, email, and online platforms.
• Process bookings accurately and efficiently, ensuring all guest preferences are noted and accommodated.
• Maintain up-to-date knowledge of room availability, rates, and promotions to provide accurate information to guests.
• Collaborate with other departments, such as front office and housekeeping, to ensure a smooth guest experience.
• Handle guest inquiries and resolve any issues related to reservations in a timely manner.
• Assist in maintaining the reservation system and ensure data accuracy.
• Provide support in generating reports related to bookings and occupancy rates.

Required Skills

• Strong knowledge of reservations systems and processes.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Attention to detail and strong organizational skills.
• Proficiency in Microsoft Office Suite and other relevant software.