Customer Service Executive

EduRun Group; Chennai; On-site; INR 180,000 - 290,000; Full time

Job summary

EduRun Group in Tamil Nadu's Chennai is seeking a Customer Service Executive to serve as the first point of contact for guests at our resort-focused hospitality team.

You will handle inquiries, assist with bookings and tickets, resolve issues, and coordinate with departments to ensure smooth experiences.

The ideal candidate has strong communication, the ability to multitask in a fast-paced setting, and familiarity with reservations systems.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in customer service principles and practices.
• Familiarity with reservation and ticketing systems is a plus.
• A background in hospitality or experience working in resorts is highly desirable.

Responsibilities

• Handle customer inquiries and provide accurate information regarding reservations, ticketing, and services offered by the resort.
• Assist guests with their bookings and resolve any issues that may arise during their stay.
• Maintain a high level of professionalism and courtesy in all interactions with customers.
• Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
• Keep up-to-date with resort offerings and promotions to effectively communicate with guests.
• Document customer interactions and feedback to improve service quality.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Customer service knowledge

Reservation systems

Tools

Reservation systems

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Tamil Nadu. The ideal candidate will have a passion for providing exceptional customer service in the hospitality industry, particularly in resorts. As a Customer Service Executive, you will be the first point of contact for our guests, ensuring their needs are met and their experiences are memorable.

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding reservations, ticketing, and services offered by the resort.
• Assist guests with their bookings and resolve any issues that may arise during their stay.
• Maintain a high level of professionalism and courtesy in all interactions with customers.
• Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
• Keep up-to-date with resort offerings and promotions to effectively communicate with guests.
• Document customer interactions and feedback to improve service quality.

Required Skills

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in customer service principles and practices.
• Familiarity with reservation and ticketing systems is a plus.
• A background in hospitality or experience working in resorts is highly desirable.

Join us in creating unforgettable experiences for our guests!