Travel Reservations Executive

EduRun Group; Chennai; Sur place; INR 250 000 - 360 000; Plein temps

Résumé du poste

EduRun Group in Tamil Nadu is seeking a Travel Reservations Executive to manage travel bookings and reservations, delivering a seamless client experience. The role requires understanding of travel regulations and industry trends, with a focus on exemplary customer service.

Responsibilities include handling inquiries, assisting with options for flights, accommodations, and transport, and ensuring accurate confirmations and records.

Qualifications

• Strong knowledge of ticket booking and reservation systems.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in customer service and problem-solving.
• Familiarity with the travel, tourism and hospitality sectors.

Responsabilités

• Handle inquiries regarding travel bookings and reservations via phone, email, or in-person.
• Assist clients in selecting travel options including flights, accommodations, and transportation.
• Process bookings and reservations with accuracy and clear communication to clients.
• Maintain knowledge of travel regulations, policies and industry trends to provide informed recommendations.
• Collaborate with travel suppliers to secure best rates and services for clients.
• Address issues during booking process and provide timely resolutions for customer satisfaction.
• Keep detailed records of all transactions and communications with clients.

Connaissances

Ticket booking systems

Communication skills

Multitasking

Customer service

Travel industry knowledge

Description du poste

We are seeking a dedicated and detail-oriented Travel Reservations Executive to join our team in Tamil Nadu. The ideal candidate will be responsible for managing travel bookings and reservations, ensuring a seamless experience for our clients. This role requires a strong understanding of the travel and tourism industry, as well as excellent customer service skills.

Key Responsibilities

• Handle incoming inquiries regarding travel bookings and reservations via phone, email, or in-person.
• Assist clients in selecting travel options that best suit their needs, including flights, accommodations, and transportation.
• Process bookings and reservations accurately and efficiently, ensuring all details are confirmed and communicated to clients.
• Maintain up-to-date knowledge of travel regulations, policies, and industry trends to provide informed recommendations.
• Collaborate with travel suppliers and vendors to secure the best rates and services for clients.
• Address any issues or concerns that arise during the booking process, providing timely resolutions to ensure customer satisfaction.
• Keep detailed records of all transactions and communications with clients.

Required Skills

• Strong knowledge of ticket booking and reservation systems.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in customer service and problem-solving.
• Familiarity with the travel, tourism, and hospitality sectors.

If you are passionate about travel and have a knack for providing exceptional service, we encourage you to apply for this exciting opportunity as a Travel Reservations Executive.