Reservation Executive

Spiceup Tours And Travels; Ernakulam; On-site; INR 250,000 - 420,000; Full time

Job summary

Spiceup Tours And Travels in Kerala, India, seeks a Reservations Executive to manage passenger bookings, respond to inquiries, and coordinate with dispatch and operations for smooth service delivery.

The role requires strong communication, multitasking, and data-entry accuracy in a fast-paced environment, with a focus on customer satisfaction and efficient reservation management.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Experience in reservations, customer service, transportation, or logistics preferred.
• Proficient in MS Office and reservation systems.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Receive and process transportation booking requests via phone, email, website, or messaging apps.
• Confirm reservations with customers, sharing trip details and pricing.
• Coordinate with dispatch, drivers, and operations to ensure vehicle availability.
• Update and maintain reservation records in the booking system.
• Handle modifications, cancellations, and special requests.
• Respond promptly to inquiries and resolve reservation issues.
• Monitor schedules and communicate changes to customers.
• Prepare reservation reports and maintain documentation.
• Ensure compliance with company policies and service standards.
• Assist with billing and payment verification when needed.

Skills

Strong communication

Interpersonal skills

Multitasking

Attention to detail

Data entry accuracy

Education

Bachelor's degree or diploma

Tools

MS Office

Reservation systems

Job description

Role & responsibilities

• Receive and process transportation booking requests through phone, email, website, or messagingplatforms.
• Confirm reservations and provide customers with accurate trip details, schedules, and pricing.
• Coordinate with dispatch, drivers, and operations teams to ensure vehicle availability and smooth service delivery.
• Update and maintain reservation records in the booking system.
• Handle booking modifications, cancellations, and special customer requests.
• Respond promptly to customer inquiries and resolve reservation-related issues.
• Monitor daily transportation schedules and communicate any changes to customers.
• Prepare reservation reports and maintain booking documentation.
• Ensure compliance with company policies and service standards.
• Support billing and payment verification related to reservations when required.

Preferred candidate profile

• Bachelor's degree, diploma, or equivalent qualification.
• Previous experience in reservations, customer service, transportation, logistics, or a similar role is preferred.
• Proficiency in Microsoft Office applications and reservation management systems.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Good organizational and problem-solving abilities.
• Attention to detail and accuracy in data entry.