Reservation associate

Accor; New Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Accor in Delhi is seeking a qualified Reservations professional to manage guest inquiries, process bookings, and liaise with Sales, Marketing and Front Office teams to maximize room occupancy. The role requires attention to detail and timely service.

Eligible candidates are graduates, freshers or those with up to 1 year in similar roles. You will maintain corporate delegate records, handle daily filing, and support the Reservations Manager with day-to-day operations.

Qualifications

• Must be Graduate.
• Fresher’s or having an experience of 1 year in same position.

Responsibilities

• Promptly respond to reservation requests and record complete details as per standard procedure.
• Handle enquiries promptly and efficiently, converting them into bookings and maximizing sales and room occupancy.
• Maintain and update corporate database, entering delegate bookings to keep records accurate for future events.
• Liaise with Sales & Marketing Team and Front Office Team in day-to-day operations.
• Perform daily reservation filing and correspondence and support Reservations Manager/Asst Manager/Team Leader.

Skills

Communication skills

Customer service

Team coordination

Education

Graduate

Job description

Liaises with Sales & Marketing Team and Front Office Team in day to day operationsLiaises with Sales & Marketing Team and Front Office Team in day to day operations.

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational

• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
• Responsible for ensuring that all reservation filing and correspondence is carried out daily.
• Perform all the duties that are common and any other duties assigned by the Reservations Manager/Asst Manager/Team Leader.

Business plan /Analysis

• Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events

Team Management

• Work with internal/external representatives from different functions for executing the reservations.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.

General Duty

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Be ready and responsible for any job, which may be assigned by the Management

Qualifications

Must be Graduate

Fresher’s or having an experience of 1 year in same position