Assistant Manager - Reservation

Accor; Ernakulam; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accor in Kerala's Ernakulam region seeks a capable Reservations Manager to plan room reservations and apply selling techniques to maximize revenue. You will coordinate duties within the reservations department and alert management to issues affecting the hotel.

You will lead a team, ensure accurate guest records, support forecasting, and manage guest folios, discounts, and corporate accounts in line with company policy.

Qualifications

• Minimum 2-3 years of professional experience in Reservations, Front Office, or Guest Services.
• Excellent verbal and written communication skills in English; additional languages are highly preferred.
• Strong proficiency with hotel reservation systems and booking platforms.
• Ability to multitask effectively in a fast-paced environment while maintaining accuracy.
• Solid understanding of revenue management principles and upselling techniques.

Responsibilities

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.
• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company’s policy.
• Supervise and delegate work to reservation associate
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management.
• Leadership skills that utilize persuasion and motivation to attain organizational goals; honesty, integrity and ethical behaviour.

Skills

Reservations & Front Office

Team Leadership

Revenue Management

Customer Service

Upselling Techniques

Tools

Hotel Reservation Systems (PMS)

Job description

Job Description:

Job Description

Prime Function:

• Plan the room reservations.


• Ensure proper selling techniques and strategies are utilized to maximize room revenues.


• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.


• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Sales & Marketing Planning

• Plan & prepare forecasts on a timely basis for review.


• Plan & prepare monthly reports, forecasts and other relevant reports.


• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.


• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.


• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.


• Assist in the development of occupancy forecasts for the annual budget.

Operational Management

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.


• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability


• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.


• Ensure calculative overbooking.


• Give discounts and corporate rates, as per the company’s policy.


• Supervise and delegate work to reservation associate


• Ensure that all reservations are recorded as per standard procedures.


• Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizationalgoals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;


• Self confidence, motivation, drive and tenacity;


• Ability to enhance organizational performance;


• Ability to clearly delegate tasks and responsibilities;


• Ability to think strategically, inductively, and creatively;


• and the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

• Minimum 2 - 3 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry


• Excellent verbal and written communication skills in English; additional languages are highly preferred


• Strong proficiency with hotel reservation systems and booking platforms


• Demonstrated ability to multitask effectively in a fast-paced environment while maintaining accuracy


• Exceptional organizational and time management skills with strong attention to detail


• Proven ability to handle guest requests with professionalism, discretion, and problem-solving capabilities


• Solid understanding of revenue management principles and upselling techniques


• Strong data entry skills with a commitment to maintaining accurate records


• Ability to work collaboratively with cross-functional teams in a supportive and inclusive environment


• Customer service orientation with a genuine passion for creating positive guest interactions

• Job-Category: Sales & Marketing


• Job Type: Permanent


• Job Schedule: Full-Time

Requirements: