Reservation Manager

Accor; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Accor in Jaipur, India is seeking a detail-oriented Reservation Manager to lead daily reservations operations, optimise occupancy and revenue, and collaborate across Front Office, Revenue Management and Sales.

You will manage complex bookings, mentor a team, maintain accurate data in the reservations system, and ensure guest satisfaction through professional service and efficient processes.

Qualifications

• Minimum 2–3 years in hotel reservations/front office operations
• Demonstrated supervisory or team leadership experience
• Experience handling guest inquiries and resolving complaints professionally
• Knowledge of revenue management principles and yield optimization
• Familiarity with multiple distribution channels and online booking systems

Responsibilities

• Oversee daily reservations operations with meticulous handling of bookings, amendments, and cancellations
• Collaborate with Revenue Management to maximise occupancy, ADR, and RevPAR
• Identify booking trends and opportunities to improve room revenue
• Coordinate with Front Office, Sales, Revenue Management and Housekeeping for smooth operations
• Mentor and train reservation staff to maintain high performance standards
• Prepare and analyse reservation reports for management review
• Handle guest queries, complaints and special requests with professionalism

Skills

Reservations management systems

PMS

Time management

Attention to detail

Interpersonal skills

Data analysis

Reports preparation

Microsoft Office

Cross-department collaboration

Planning & organizing

Education

Hospitality management certificate/diploma

Tools

PMS

Microsoft Office

Job description

Company Description

As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

Job Description

We're looking for a detail-oriented and enthusiastic Reservation Manager to join our dynamic hospitality team in Jaipur, India. In this pivotal role, you'll oversee daily reservations operations in delivering exceptional guest experiences and driving revenue optimization. You'll work collaboratively across multiple departments, manage complex bookings, and lead a team of reservation professionals with a focus on efficiency, accuracy, and outstanding customer service. This is an excellent opportunity to grow your career in a fast-paced hospitality environment where your organizational skills and analytical mindset will make a real impact.

• Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations with meticulous attention to detail.


• Work closely with Revenue Management to maximize occupancy, ADR, and RevPAR.


• Identify booking trends and opportunities to improve room revenue.


• Ensure compliance with hotel policies, brand standards, and revenue strategies.


• Monitor room availability, rates, and inventory across all distribution channels to maximize occupancy and revenue


• Ensure correct application of rate codes, packages, and promotions in compliance with organizational policies


• Coordinate seamlessly with Front Office, Sales, Revenue Management, and Housekeeping teams to support smooth operations


• Handle complex reservations, VIP bookings, and group allocations with professionalism and care


• Assist in training, coaching, and motivating reservation staff to maintain high performance standards and foster a supportive team environment


• Monitor staff performance and ensure adherence to standard operating procedures and brand compliance


• Prepare duty rosters and support manpower planning to optimize team scheduling


• Act as department-in-charge in the absence of the Reservations Manager, demonstrating decisive leadership


• Support revenue optimization initiatives by upselling rooms and services while maintaining guest satisfaction


• Track pick-up reports, forecasts, and booking trends to provide actionable insights for revenue management


• Assist in analyzing reservation data and preparing comprehensive reports for management review


• Handle guest queries, complaints, and special requests with empathy and professionalism, ensuring timely resolution


• Maintain accurate guest profiles and ensure correct data entry in the reservations system


• Prepare daily, weekly, and monthly reservation reports with transparency and analytical rigor


• Maintain records, logs, and departmental documentation in an organized manner


• Ensure compliance with audit, payment, and cancellation policies while maintaining operational integrity

Qualifications

Required Skills & Competencies:

• Proficiency with reservations management systems and property management software (PMS)


• Strong time management and multitasking abilities in a fast-paced environment


• Excellent attention to detail with a commitment to accuracy in all operations


• Outstanding interpersonal and communication skills, both written and verbal


• Proven ability to analyze data and prepare clear, actionable reports


• Conflict resolution and problem-solving skills with a customer-focused approach


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)


• Ability to work collaboratively across departments and support team members


• Strong organizational and planning skills with the ability to prioritize effectively


• Resilience and adaptability in managing changing priorities and guest needs

Required Experience

• Minimum 2-3 years of experience in hotel reservations or front office operations


• Proven supervisory or team leadership experience


• Demonstrated experience handling guest inquiries and resolving complaints professionally


• Experience with revenue management principles and yield optimization


• Knowledge of multiple distribution channels and online booking systems

Preferred Qualifications

• Hospitality management certification or relevant hospitality training


• Experience in a luxury or upscale hotel environment


• Familiarity with hotel revenue management systems and analytics tools


• Multilingual abilities (particularly Hindi and English)


• Previous experience in a similar Assistant Manager role

Domain Expertise

• Comprehensive knowledge of hotel operations and hospitality standards


• Understanding of revenue management principles and pricing strategies


• Familiarity with booking systems, distribution channels, and inventory management


• Knowledge of hospitality protocols and guest service excellence standards