Reservation Associate

AccorHotel; Delhi; On-site; INR 260,000 - 360,000; Full time

Job summary

AccorHotel in Delhi is seeking a Reservations professional to support day-to-day operations and liaise with Sales, Marketing and Front Office teams. The role involves handling enquiries, converting them into bookings and updating delegate records for events.

The candidate should be a graduate, with freshers or up to 1 year of experience in a similar role, and willing to work on-site in Delhi. The position offers growth within the hotel operations team.

Qualifications

• Must be Graduate.
• Fresher’s or having an experience of 1 year in same position.

Responsibilities

• Liaises with Sales & Marketing Team and Front Office Team in day to day operations.
• Identify optimal, cost effective use of resources and educate the team on the same.
• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
• Handle all incoming enquiries efficiently and convert them into bookings.
• Maximize sales and room occupancy rates and maintain reservation filing and correspondence daily.
• Perform duties assigned by the Reservations Manager/Asst Manager/Team Leader.
• Maintain and update corporate database, entering delegate bookings to keep records accurate for future events.
• Work with internal/external representatives to execute reservations and support the team.

Skills

Customer liaison

Communication

Team coordination

Education

Graduate

Job description

Liaises with Sales & Marketing Team and Front Office Team in day to day operationsLiaises with Sales & Marketing Team and Front Office Team in day to day operations.

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational

• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
• Responsible for ensuring that all reservation filing and correspondence is carried out daily.
• Perform all the duties that are common and any other duties assigned by the Reservations Manager/Asst Manager/Team Leader.

Business plan /Analysis

• Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events

Team Management

• Work with internal/external representatives from different functions for executing the reservations.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.

General Duty

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Be ready and responsible for any job, which may be assigned by the Management

Qualifications

Must be Graduate

Fresher’s or having an experience of 1 year in same position