Reservation Executive

IBIS; New Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

Accor is seeking an Operational professional to manage guest folios, ensuring VIP instructions are followed and occupancy is accurately positioned. The role includes maintaining corporate account data, handling overbooking as needed, and updating guest records to support smooth operations.

You will assist in occupancy forecasting, support the team in delivering high-quality guest services, and respond promptly to customer queries to ensure satisfaction and loyalty.

Qualifications

• Degree or diploma in Hotel management.
• Experience in guest services and team leadership.
• Ability to manage guest folios and VIP guest instructions.

Responsibilities

• Refer to guest history before creating a Guest folio for VIP guests.
• Position the hotel occupancy and room availability accurately.
• Record corporate account numbers on guest folios to monitor business.
• Perform calculative overbooking as needed.
• Maintain corporate database and update guest bookings.
• Assist in occupancy forecasts for the annual budget.
• Support the team to deliver effective guest services.
• Resolve customer queries promptly to ensure satisfaction.

Skills

Leadership

Interpersonal skills

Training skills

Communication skills

Customer service

Multi-tasking

Stress management

Education

Degree or diploma in Hotel management

Job description

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Business plan /Analysis

• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.

Team Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

Degree or diploma in Hotel management

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations