Reservation Executive

IBIS; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Accor in Delhi, India is seeking a skilled hospitality professional for an operations role focused on guest services and team leadership. You will oversee guest folio management, occupancy positioning, and VIP instructions to ensure seamless service.

The position requires a hotel management degree, strong leadership and communication abilities, and the capacity to multitask in a high-pressure environment while delivering outstanding guest experiences.

Qualifications

• Degree or diploma in Hotel management required.
• Strong leadership and training skills.
• Excellent communication and customer service.
• Ability to multi-task in high-pressure environments.

Responsibilities

• Refer to guest history and manage guest folios per VIP instructions.
• Position hotel occupancy and room availability accurately.
• Record corporate account numbers on folios for business tracking.
• Manage overbooking calculations and optimize resources.
• Support team to deliver efficient guest services.
• Respond to inquiries and resolve issues to ensure satisfaction.
• Assist in occupancy forecasts for annual budgeting.

Skills

Leadership

Interpersonal skills

Training

Communication

Customer service

Attention to detail

Multitasking

Education

Degree or diploma in Hotel management

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Business plan /Analysis

• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.

Team Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

Degree or diploma in Hotel management

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations