Reservation Associate- Telephone Opertor

Accorhotel; Mysuru; On-site; INR 240,000 - 360,000; Full time

Job summary

Accor in Mysuru, India seeks a Reservation Associate - Telephone Operator to manage incoming calls and reservations with courtesy and professionalism. You will play a key role in delivering exceptional customer service while maintaining precise records and ensuring smooth operations.

The role requires organized, empathetic individuals with a commitment to creating positive customer experiences through every interaction.

Qualifications

• Must have proven experience as Reservation Associate or Telephone Operator.
• Proficiency with reservation management systems and standard office software.
• Excellent verbal communication with professional telephone etiquette.
• Strong organizational and time management abilities.
• High accuracy in data entry when processing reservations.

Responsibilities

• Answer incoming calls in a professional, friendly manner and address inquiries promptly.
• Process reservation requests accurately in the reservation system and document details.
• Provide information on services, availability, pricing, and policies.
• Manage multiple calls while maintaining quality service.
• Input and update customer information and reservation data precisely.
• Handle customer concerns with empathy and work toward resolutions.
• Coordinate with departments to confirm reservations and meet requirements.
• Maintain organized records of all transactions for QA and reference.
• Follow company protocols to ensure compliance and operational excellence.
• Meet or exceed targets for call handling, customer satisfaction, and reservation accuracy.

Skills

Reservation experience

Telephone etiquette

Verbal communication

Organization & time management

Data entry accuracy

Customer service

CRM familiarity

Team collaboration

High call volume handling

Bilingual English & regional languages

Tools

Reservation management system

Office software

Job description

Reservation Associate- Telephone Opertor

• Full-time
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

We are seeking a professional and customer-focused Reservation Associate - Telephone Operator to join our team in Mysuru, India. In this role, you will be the voice of our organization, handling incoming calls and managing reservations with efficiency and courtesy. You will play a vital role in delivering exceptional customer service while maintaining accurate records and ensuring smooth operations. This position requires someone who is organized, empathetic, and committed to creating positive customer experiences through every interaction.

• Answer incoming telephone calls in a professional and friendly manner, addressing customer inquiries and requests promptly
• Process reservation requests accurately using our reservation management system, ensuring all details are correctly documented
• Provide customers with detailed information about services, availability, pricing, and policies
• Manage multiple calls simultaneously while maintaining composure and delivering quality service to each caller
• Input and update customer information and reservation data with precision and attention to detail
• Handle customer concerns and complaints with empathy, working toward satisfactory resolutions
• Coordinate with other departments to confirm reservations and ensure customer requirements are met
• Maintain organized records of all transactions and interactions for quality assurance and reference purposes
• Follow company protocols and procedures consistently to ensure compliance and operational excellence
• Meet or exceed performance targets related to call handling, customer satisfaction, and reservation accuracy

• Proven experience as a Reservation Associate, Telephone Operator, or similar customer-facing role
• Proficiency with reservation management systems and standard office software applications
• Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
• Strong organizational and time management abilities to handle multiple tasks efficiently
• Demonstrated ability to remain calm and professional under pressure
• High accuracy in data entry and attention to detail when processing reservations
• Exceptional interpersonal and customer service skills with a customer-focused mindset
• Problem-solving abilities and willingness to go the extra mile for customer satisfaction
• Ability to work in a team environment and collaborate with colleagues across departments
• Preferred: Experience in the hospitality, travel, or tourism industry
• Preferred: Familiarity with CRM systems and customer management platforms
• Preferred: Bilingual communication abilities (English and regional languages)
• Preferred: Experience handling high call volumes in a fast-paced environment