Reservation Executive

ibis, ibis Styles, ibis budget; Delhi Cantonment; On-site; INR 450,000 - 750,000; Full time

Job summary

Accor in Delhi invites an energetic Hotel Operations professional to join our team. You will manage guest folios, ensure accurate occupancy positioning, and record corporate account numbers for business tracking.

You will lead a team, deliver timely responses to guest queries, and contribute to annual occupancy forecasts. The role requires strong leadership, hospitality flair, and the ability to thrive under pressure in a busy hotel environment.

Qualifications

• Degree or diploma in Hotel management.
• Strong leadership, interpersonal and training skills.
• Excellent communication and customer service abilities.

Responsibilities

• Refer to guest history before creating a guest folio to follow VIP instructions.
• Position hotel occupancy accurately and track room availability.
• Record corporate account numbers on guest folios to monitor company business.
• Manage overbooking calculations and educate team on resource use.
• Maintain and update corporate database with guest bookings for future events.
• Assist in occupancy forecasts for the annual budget.
• Provide effective support to the team and resolve guest queries promptly.

Skills

Leadership

Customer Service

Communication

Team Coordination

Education

Hotel Management Degree/Diploma

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Business plan /Analysis

• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.

Team Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

Degree or diploma in Hotel management

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations