Reservation Associate

SmartRecruiters, Inc.; NTR; On-site; INR 250,000 - 400,000; Full time

Job summary

Accor-affiliated hotel is seeking a Hospitality Reservations Associate to handle inquiries, convert them into bookings, and maintain impeccable records. You will collaborate with Sales, Marketing, and Front Office to optimize occupancy and revenue while delivering exceptional service.

A Hotel Management degree and experience with PMS/booking platforms are preferred, with strong English and data-entry skills.

Qualifications

• Proficiency with reservation management systems, PMS, and booking platforms.
• Strong written and verbal English communication with proficiency in Microsoft Office.
• Excellent data entry and database management abilities with keen attention to accuracy.

Responsibilities

• Handle incoming reservation inquiries promptly and convert them into bookings with empathy and efficiency.
• Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate.
• Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty.
• Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities.
• Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned.

Skills

Reservation systems

PMS software

Booking platforms

English communication

Data entry

Multitasking

Customer focus

Empathy

Problem solving

Adaptability

Education

Bachelor's degree in Hotel Management from a recognized institution

Tools

Microsoft Office

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
• Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
• Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
• Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
• Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned

Qualifications

• Bachelor's degree in Hotel Management from a recognized institution
• Fresher or 1 year of experience in a reservation, hospitality.
• Proficiency with reservation management systems, property management software (PMS), and booking platforms
• Strong written and verbal communication skills in English with proficiency in Microsoft Office
• Excellent data entry and database management abilities with keen attention to accuracy
• Demonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistently
• Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
• Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
• Resilience and adaptability to thrive in a fast-paced, dynamic work environment