Guest Service Associate

AccorHotel; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

AccorHotel in Mumbai is seeking a Front Office Receptionist to greet guests, handle check-ins/outs, and resolve queries with a focus on service quality.

The role requires freshers or up to 1 year of experience, fluency in English, and MS Office knowledge; prior Opera PMS experience is a plus. You will collaborate with housekeeping and other departments to ensure smooth operations.

Qualifications

• Diploma in Tourism / Hospitality Management required.
• Fresher or 6 months to 1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English.
• Ability to speak other languages will be an advantage.
• Good working knowledge of MS Excel, Word & PowerPoint.
• Prior experience working with Opera or related PMS is a plus.

Responsibilities

• Responsible for daily administration, greeting guests, handling queries and booking rooms.
• Maintain high standards of customer service at the Reception desk to exceed expectations.
• Motivate and develop Reception team for smooth department functioning.

Skills

Customer service

Teamwork

English proficiency

Communication

Education

Diploma in Tourism / Hospitality Management

Tools

Opera PMS

MS Excel

MS Word

PowerPoint

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Primary Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guest'squeries and complaints, and booking rooms visitors
• Maintain high standards of customer services at the Reception desk so that customer'sexpectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

• Diploma in Tourism / Hospitality Management
• Fresher or Minimum 6 months to 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• Prior experience working with Opera or a related Property Management system