Sales Executive

Novotel Hotels; Tamil Nadu; On-site; INR 300,000 - 520,000; Full time

Job summary

Accor in Tamil Nadu is seeking a Sales Support professional to assist in managing group bookings, client communications, and daily administrative tasks within the hotel sales team. The role emphasizes strong English communication, attention to detail, and proficiency in MS Office tools.

The ideal candidate will hold a Diploma in Tourism / Hospitality Management or Events Management, with at least 1 year of relevant experience and a customer-focused approach to up-selling hotel services and

Qualifications

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Responsibilities

• Maintain knowledge of hotel features, services and operation hours
• Answer incoming phone calls following hotel etiquette
• Coordinate all group arrangements
• Work with group contacts to plan and fulfill requirements
• Communicate group needs to relevant departments
• Input group bookings and update activities in the system weekly
• Prepare reports and maintain records per sales administration
• Upsell hotel facilities to maximize revenue

Skills

English proficiency

MS Excel

MS Word

PowerPoint

Education

Diploma in Tourism / Hospitality Management / Events Management

Tools

MS Excel

MS Word

PowerPoint

Job description

"Why work for Accor?"\

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Company Description

"Why work for Accor?"\

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Primary Responsibilities

Sales Support

• Maintain complete knowledge of the following (to include but not limited to):
• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Qualifications

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint