GSA - Front Office

IBIS; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Accor is seeking a front desk receptionist to handle daily administration, greet guests, and assist with room bookings.

You will maintain high standards of service at the reception desk and support the Reception team to ensure smooth operations.

English proficiency, language versatility, and strong MS Office skills are valued for this role.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Excellent reading, writing and verbal proficiency in English.
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint.

Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Responsible for INTERREACT.

Skills

English proficiency

Communication

Multilingual ability

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Responsible for INTERREACT.

Qualifications

• Diploma in Tourism / Hospitality Management
• Excellent reading, writing and verbal proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint