Guest Service Associate

Accor; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Accor in Mumbai is seeking a cheerful Front Desk Receptionist to warmly welcome guests, handle check-in and check-out, and respond to inquiries with courteous and efficient service.

You will maintain front office logbooks, coordinate with other departments, and uphold high standards of hospitality. A Diploma in Tourism/Hospitality is required, with 0–1 year experience and strong English communication; MS Office skills and Opera PMS experience are a plus.

Qualifications

• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• Prior experience working with Opera or a related Property Management system.

Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors.
• Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Skills

English proficiency

Multilingual advantage

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Opera PMS

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

Primary Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
• Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Diploma in Tourism / Hospitality Management
• Fresher or Minimum 6 months to 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• Prior experience working with Opera or a related Property Management system