Reservation and Sales Executive

Fine Destination; Ernakulam; On-site; INR 201,000 - 357,000; Full time

Job summary

Fine Destination Pvt Ltd in Kochi invites applications for a Reservation and Sales Executive to support luxury travel bookings. You will handle inquiries, plan itineraries, and convert leads into confirmed reservations while maintaining high service standards.

The role requires a Bachelor's degree in Travel & Tourism or related field, strong English communication, and familiarity with MS Office and online booking tools. Freshers welcome; UK shift availability may be required.

Qualifications

• Bachelor’s degree in Travel & Tourism, Hospitality, or Commerce.
• Freshers welcome; travel or sales experience is a plus.
• Strong spoken & written English; excellent communication.
• MS Office basics and online booking tools familiarity.

Responsibilities

• Handle inquiries via phone, email, and WhatsApp.
• Assist clients in planning and booking flights, hotels, tours.
• Prepare itineraries and quotations to convert leads.
• Meet monthly sales and reservation targets.
• Manage reservations, modifications, cancellations, refunds.
• Coordinate with operations and accounts for delivery.
• Maintain knowledge of destinations, fares, offers.
• Log interactions and bookings in the CRM.

Skills

English proficiency

Strong communication

Negotiation skills

Persuasion skills

MS Office

Online booking tools

Education

Bachelor’s degree in Travel & Tourism / Hospitality / Commerce

Tools

MS Office

Job description

Reservation and Sales Executive

Fine Destination Pvt Ltd is a B2B and B2C travel consulting firm that operates as a travel wholesaler and specialises in luxury travel experiences. We provide end‑to‑end backend operations support to Destination Management Companies (DMCs) and travel partners, handling reservations, customer service, data management, and other back‑office processes so our partners can focus on delivering exceptional client experiences.

Located at Lulu Cyber Tower 1, Infopark, Kakkanad, Kochi, we combine skilled teams, modern infrastructure, and deep industry expertise to deliver reliable, scalable, and cost‑effective travel operations support across domestic and international markets, with a strong focus on premium and luxury travel segments.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, and WhatsApp regarding travel packages and services.
• Assist clients in planning and booking flights, hotels, tours, and other travel products as per their budget and requirements.
• Prepare and present customised travel itineraries and quotations, highlighting value and benefits to convert leads into bookings.
• Achieve monthly sales and reservation targets while maintaining high service standards.
• Manage reservations, modifications, cancellations, and refunds accurately in the booking system and CRM.
• Coordinate with operations and accounts teams to ensure smooth end‑to‑end service delivery.
• Maintain updated knowledge of destinations, fares, offers, and company policies to advise clients confidently.
• Record all customer interactions, follow‑ups, and bookings in the system and generate basic reports as required.

Requirements and Qualifications

• Education: Bachelor’s degree in any discipline (Travel & Tourism / Hospitality /Commerce preferred).
• Experience: Freshers are welcome; prior experience in travel, hospitality, or sales is an added advantage.
• Skills: Strong spoken and written English; good communication, negotiation, and persuasion skills.
• Basic knowledge of MS Office (Excel, Word, Outlook) and comfort with online booking tools.
• Ability to work UK shifts, including weekends and holidays, if required.