Sales And Relationship Manager

Pandit Resorts; Shahapur; Vor Ort; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

Pandit Resorts in Vasind, Maharashtra, seeks an experienced Sales & Booking Officer to manage resort sales, reservations, customer enquiries, and booking coordination.

The ideal candidate will have 3-4 years in sales and reservations, be fluent in English, Hindi, and Marathi, and excel at converting enquiries into bookings.

You will handle enquiries via phone, WhatsApp, and email, explain packages and terms, maintain records, and strive to maximise occupancy and revenue.

Qualifikationen

• 3-4 years of experience in Sales & Reservations.
• Experience in resort/hotel hospitality sales and bookings preferred.
• Excellent communication skills are mandatory.
• English, Hindi, and Marathi language proficiency is mandatory.
• Good customer handling and negotiation skills.

Aufgaben

• Handle enquiries through phone, WhatsApp, email, and other channels.
• Manage resort room, package, group, event, and celebration bookings.
• Follow up with prospective customers and convert enquiries into bookings.
• Explain resort facilities, packages, tariffs, offers, and booking terms to customers.
• Maintain regular communication with clients from enquiry to booking confirmation.
• Coordinate with the resort operations team regarding guest requirements and confirmed reservations.
• Maintain accurate records of enquiries, bookings, follow-ups, and sales.
• Achieve assigned sales and booking targets.
• Handle customer queries professionally and ensure a positive booking experience.
• Identify opportunities to increase resort occupancy and revenue.

Kenntnisse

Sales & Reservations

Communication Skills

Negotiation

MS Office

Tools

Booking systems

Jobbeschreibung

Job Summary

We are looking for an experienced and enthusiastic Sales & Booking Officer to handle resort sales, reservations, customer enquiries, and booking coordination. The ideal candidate should have prior experience in resort/hotel sales and reservations, excellent communication skills, and the ability to convert enquiries into confirmed bookings.

Role & responsibilities

• Handle incoming enquiries through phone calls, WhatsApp, email, and other channels.
• Manage resort room, package, group, event, and celebration bookings.
• Follow up with prospective customers and convert enquiries into confirmed bookings.
• Explain resort facilities, packages, tariffs, offers, and booking terms to customers.
• Maintain regular communication with clients from enquiry to booking confirmation.
• Coordinate with the resort operations team regarding guest requirements and confirmed reservations.
• Maintain accurate records of enquiries, bookings, follow-ups, and sales.
• Achieve assigned sales and booking targets.
• Handle customer queries professionally and ensure a positive booking experience.
• Identify opportunities to increase resort occupancy and revenue.

Preferred candidate profile

• Experienced in sales and reservations, preferably in the hotel, resort, hospitality, or travel industry.
• Confident in handling customers and converting enquiries into bookings.
• Excellent in verbal and written communication.
• Comfortable communicating with customers over phone, WhatsApp, and email.
• Target-oriented, proactive, and self-motivated.
• Well-organized with good follow-up skills.
• Professional and presentable.
• Willing to work in a fast-paced hospitality environment.
• Able to coordinate effectively with different departments.

Candidate Requirements

• 3-4 years of relevant experience in Sales & Reservations.
• Prior experience in resort/hotel/hospitality sales and booking will be preferred.
• Excellent communication skills are mandatory.
• English, Hindi, and Marathi language proficiency is mandatory.
• Good customer handling and negotiation skills.
• Basic computer knowledge and familiarity with MS Office/booking systems.
• Candidates must be willing to work full-time from the Vasind location.
• Male and Female candidates are welcome/preferred.