Holiday Sales Consultant - Domestic & International Packages

EaseMyTrip.com; Gurugram District; On-site; INR 279,000 - 469,000; Full time

Job summary

EaseMyTrip.com is seeking enthusiastic Holiday Sales Consultants to join our Holidays division. You will convert customer enquiries into confirmed bookings, selling domestic and international travel packages and delivering exceptional customer experiences.

The ideal candidate will bring 1–3 years of holiday sales experience, strong destination knowledge and excellent English/Hindi communication skills. You will upsell, manage CRM records and meet monthly targets in a fast-paced,

Qualifications

• 1–3 years of experience in holiday package sales or travel sales.
• Ability to understand customer requirements and recommend suitable packages.
• Strong communication and closing skills in English and Hindi.

Responsibilities

• Sell domestic and international holiday packages and achieve sales targets.
• Handle inbound enquiries via calls, WhatsApp, email and digital channels.
• Analyze customer budgets and preferences to propose suitable itineraries.
• Prepare personalized quotations and itineraries covering hotels, transfers and activities.
• Maintain CRM records, follow-ups and booking statuses accurately.
• Build relationships to drive repeat bookings and referrals.

Skills

Holiday sales

Lead conversion

Destination knowledge

Communication skills

CRM proficiency

Tools

CRM software

Excel

Job description

EaseMyTrip.com is looking for enthusiastic, target-driven and customer-focused Holiday Sales Consultants to join our growing Holidays division.

The ideal candidate will be responsible for converting customer enquiries into confirmed holiday bookings, selling domestic and international travel packages, generating revenue and delivering exceptional customer experiences. We are looking for passionate sales professionals with strong destination knowledge, excellent communication skills and the ability to understand customer requirements, recommend suitable holiday packages and close bookings effectively.

The role offers an opportunity to work with one of India's leading travel platforms while contributing directly to the growth of our Holidays business.

Role & responsibilities

• Holiday Package Sales: Sell domestic and international holiday packages to individual travellers, families, couples and groups while consistently achieving sales and revenue targets.
• Lead Conversion & Revenue Generation: Handle inbound customer enquiries through calls, WhatsApp, email and digital channels, converting qualified leads into confirmed bookings.
• Customer Requirement Analysis: Understand customer budgets, destination preferences, travel dates and expectations to recommend suitable holiday packages.
• Customized Holiday Packages: Prepare personalized travel itineraries, quotations and holiday proposals covering hotels, sightseeing, transfers, activities and other travel services.
• Sales Target Achievement: Consistently achieve individual monthly booking, revenue, conversion and gross-profit targets.
• Follow-ups & Sales Closures: Proactively follow up with prospective customers, address objections, negotiate commercially viable offers and close sales within defined timelines.
• Destination & Product Knowledge: Maintain updated knowledge of popular domestic and international destinations, visa requirements, hotels, attractions, seasonal travel trends and holiday products.
• Upselling & Cross-Selling: Maximize booking value by recommending hotel upgrades, sightseeing activities, travel insurance, airport transfers and other relevant travel services.
• Customer Relationship Management: Build strong relationships with customers to generate repeat bookings, referrals and long-term customer loyalty.
• CRM & Sales Reporting: Maintain accurate lead records, quotations, follow-up schedules and booking statuses in CRM systems. Regularly report sales performance, conversion rates and pipeline forecasts.

Preferred candidate profile

• Relevant Sales Experience: Minimum 1–3 years of experience in holiday package sales, travel sales, tourism or related customer-facing sales roles.
• Holiday Sales Expertise: Prior experience selling domestic or international holiday packages, including customized FIT holidays, honeymoon packages, family vacations and group tours.
• Strong Sales & Conversion Skills: Proven ability to convert customer enquiries into bookings, negotiate effectively and consistently achieve individual sales targets.
• Destination Knowledge: Good understanding of popular destinations such as Dubai, Thailand, Bali, Singapore, Maldives, Europe, Kashmir, Goa, Kerala and other domestic and international holiday markets.
• Excellent Communication: Strong verbal and written communication skills in English and Hindi, with the ability to confidently engage customers over calls, WhatsApp and email.
• Customer-Centric Approach: Ability to understand customer needs, provide personalized recommendations and deliver a positive booking experience.
• Negotiation & Closing Abilities: Strong persuasion, objection-handling, negotiation and sales-closing skills.
• CRM & Technology Proficiency: Familiarity with CRM software, online booking platforms, Excel and digital communication tools for managing enquiries and sales pipelines.
• Target-Driven Mindset: Self-motivated, energetic and comfortable working in a performance-oriented sales environment with monthly revenue and conversion targets.
• Teamwork & Adaptability: Ability to collaborate with holiday operations, contracting, customer support and other internal teams while managing multiple customer enquiries simultaneously.