Customer Growth Executive

Stutzen; Madurai District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Comprehensive training

Flexible work environment

Job summary

A customer service company in Madurai is seeking a Customer Support Executive to handle customer inquiries and resolve issues. You will need proven experience in customer support, excellent communication skills, and the ability to multi-task. The role offers competitive salary, performance-based incentives, comprehensive training, and opportunities for career growth. If you are proactive and passionate about customer service, we invite you to apply to become a valued member of our team.

Qualifications

• Proven experience as a Customer Support Executive or similar role.
• Strong communication skills and team collaboration.
• Ability to prioritize tasks and manage time effectively.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Provide accurate information using the right tools.
• Handle complaints and ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Identify customer needs and assist with features or services.
• Collaborate with other departments for seamless service.
• Keep records of interactions and process accounts and documents.
• Follow procedures, guidelines and policies.

Skills

Excellent communication

Interpersonal skills

Strong problem-solving skills

Attention to detail

Ability to multi-task

CRM tools

Teamwork

Education

B.Sc. in Computer Science

BCA or any relevant degree

Relevant degree

Tools

Microsoft Office Suite

Customer service software

Job description

Madurai South, India | Posted on 01/17/2026

Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• Identify customer needs and assist them in using specific features or services.
• Collaborate with other departments to ensure seamless customer service.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Assist in creating reports on customer feedback and service trends.

Requirements and Skills

• Proven experience as a Customer Support Executive, Customer Service Representative, or a similar role.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite and customer service software.
• Ability to work independently and as part of a team.
• Educational Requirement: B.Sc. in Computer Science, BCA, or any relevant degree.

Competitive salary and performance-based incentives.

Comprehensive training and development programs.

Opportunities for career growth and advancement.

Flexible work environment.

If you are a proactive individual with a passion for customer service and problem-solving, we invite you to apply and become a valued member of our team.