Customer Support Executive/technical support

Tech Mahindra; Hyderabad; On-site; INR 380,000 - 460,000; Full time

Benefits offered by this job

5 days work / 2 week off

2-way transport

Performance based incentives

Referral bonus

Full time

Job summary

Tech Mahindra in Hyderabad is seeking a Customer Service professional for International Voice Process to handle international calls, resolve queries, and maintain records using CRM. Role involves night shifts and working from office.

You will collaborate with internal teams to improve processes, meet performance targets, and contribute to customer success in BPM/BPO. Graduation not required; immediate joiners only; full-time permanent position with competitive incentives and transport support.

Qualifications

• Excellent English communication skills.
• Minimum 1 year of experience in international voice process.
• Comfortable working night shifts.
• Work from office.
• Immediate joiners only.
• Graduation not required.
• No AR callers / No freshers / No domestic.

Responsibilities

• Handle international customer calls to provide exceptional service.
• Resolve customer queries related to products/services in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and improve processes.
• Meet performance targets set by the organization.

Skills

Inbound Voice Process

Technical Support

International Technical Support

Technical Voice Process

International Voice

US Voice Process

Education

Graduation Not Required

Tools

CRM software

Job description

Role & Responsibilities

• Handle international customer calls to provide exceptional service.
• Resolve customer queries related to products/services in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and improve processes.
• Meet performance targets set by the organization.

Eligibility

• Excellent Communication in English.
• Minimum 1 Year of Experience is required into International Voice Process.
• Comfortable working for night shifts.
• Work from office.
• Only immediate joiners.
• Graduation is not required.
• NO AR CALLERS/ NO FRESHERS/ NO DOMESTIC.

Perks & Benefits

• 5 days working 2 week off / Rotational Night Shift.
• 2-way transport.
• Performance based incentives/OTs.
• Referral bonus.
• Full time.

Work location: Hitech city

CTC offered - 3.8 LPA to 4.6 LPA (Decent hike)

Role: Customer Service | Industry Type: BPM / BPO | Department: Customer Success | Service & Operations | Employment Type: Full Time, Permanent | Role Category: Customer Success, Service & Operations - OtherEducationUG | Graduation Not Required | Key Skills: Inbound Voice Process, Technical Support, International Technical Support, Technical Voice Process, International Voice, US Voice Process