Bulk hiring for BPO - ( Job ID - 24236)

EH Jobs; Maharashtra; On-site; INR 325,000 - 389,000; Full time

Benefits offered by this job

Cab facility

Job summary

EH Jobs in Pune is hiring Customer & Seller Support Executives to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.

This is an in-office role with local candidates only; cab facility provided for odd hours; rotational shifts and week-offs are part of the schedule.

Qualifications

• Experience in e-commerce or customer service, domestic or international.
• Strong English communication (B2/B2+).
• Willing to work in rotational shifts and week-offs.

Responsibilities

• Handle seller inquiries via voice, chat, or email and provide timely resolutions.
• Troubleshoot account, listing, and order issues following standard guidelines.
• Escalations management and inter-team coordination for technical queries.
• Maintain logs of customer interactions and performance/CSAT targets.

Skills

English proficiency

Customer service

Shift flexibility

Job description

Title: BPO – E-commerce

Location: Pune (In-Office | Local Candidates Only)

Salary: Up to ₹32,000 CTC

Employment Type: Full-Time (5.5 Days/Week)

Role Overview

We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.

Key Responsibilities

• Handle seller inquiries via voice, chat, or email and provide timely resolutions.
• Troubleshoot account, listing, and order issues following standard guidelines.
• Escalations management and inter-team coordination for technical queries.
• Maintain logs of customer interactions and performance/CSAT targets.

Eligibility & Skills

• Experience: E-commerce/Customer Service background (Domestic/International) OR Non-E-commerce background with mandatory International Customer Support experience.
• Communication: Strong English skills (B2/B2+ level).
• Flexibility: Open to rotational shifts and rotational week-offs.

Perks & Interview Process

• Cab Facility: Free 2-way cab provided (including odd hours).
• Interview Rounds: HR Screening, Assessment Test, Operations Round (Final Round)