Bulk hiring for BPO - ( Job ID - 24236)

EducoHire; Pune District; On-site; INR 325,000 - 389,000; Full time

Benefits offered by this job

Free 2-way cab

Job summary

Zohorecruit in Pune hires for Customer & Seller Support Executives to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.

The role requires experience in e-commerce or customer service with international support and flexibility for rotational shifts. A cab facility is provided for in-office work, with rounds of HR screening and assessments.

Qualifications

• Experience in e-commerce or customer service with international support.
• Willingness to work in rotational shifts and week-offs.
• Handling seller inquiries via voice, chat, or email with standard guidelines.

Responsibilities

• Handle seller inquiries via voice, chat, or email and provide timely resolutions.
• Troubleshoot account, listing, and order issues following standard guidelines.
• Escalations management and inter-team coordination for technical queries.
• Maintain logs of customer interactions and performance/CSAT targets.

Skills

Customer service

International support

E-commerce experience

Shift flexibility

Job description

Location: Pune (In-Office | Local Candidates Only)

Salary: Up to ₹32,000 CTC

Employment Type: Full-Time (5.5 Days/Week)

Role Overview

We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.

Key Responsibilities

• Handle seller inquiries via voice, chat, or email and provide timely resolutions.
• Troubleshoot account, listing, and order issues following standard guidelines.
• Escalations management and inter-team coordination for technical queries.
• Maintain logs of customer interactions and performance/CSAT targets.

Eligibility & Skills

• Experience: E-commerce/Customer Service background (Domestic/International) OR Non-E-commerce background with mandatory International Customer Support experience.
• Flexibility: Open to rotational shifts and rotational week-offs.
• Cab Facility: Free 2-way cab provided (including odd hours).
• Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round)