Require a Customer Relationship Manager for Remote Job

EH Jobs; India; Remote; INR 8,043,243 - 10,054,054; Full time

Job summary

A recruitment agency is seeking a dynamic Customer Relationship Manager to join their remote team in the education sector. The ideal candidate will manage client interactions, analyze feedback, and ensure excellent follow-up to enhance customer satisfaction. Candidates should have 1-2 years of experience in client relations and possess outstanding communication skills. The job offers a competitive salary range of 8000-10000 and is designed for entry-level professionals. This position is fully remote, making it ideal for independent workers.

Qualifications

• 1–2 years of experience in customer service or client relations, preferably in education.
• Proven ability to work independently in a remote environment.

Responsibilities

• Proactively manage and nurture customer relationships through personalized communication.
• Collect and analyze customer feedback to identify trends and improvement opportunities.
• Conduct timely follow-ups on inquiries to ensure resolution and satisfaction.

Skills

Excellent verbal communication skills

Ability to manage multiple customer interactions

Empathetic and solution-oriented approach

Job description

Customer Relationship Manager (Remote)

This is a remote position.

Summary: We are seeking a dynamic and customer-focused Customer Relationship Manager to join our remote team in the education sector. The ideal candidate will be responsible for managing client interactions, gathering and analyzing feedback, and ensuring timely follow-ups to enhance satisfaction and retention.

Responsibilities

• Proactively manage and nurture customer relationships through regular, personalized communication.
• Collect, analyze, and report on customer feedback to identify trends, concerns, and improvement opportunities.
• Conduct timely follow-ups on inquiries, concerns, and service requests to ensure resolution and satisfaction.
• Collaborate with internal teams (e.g., HR, operations) to address customer needs effectively.
• Maintain accurate and up-to-date records in the CRM system to support service continuity and data-driven decisions.
• Support customer onboarding and engagement initiatives to improve retention and program participation.
• Identify and elevate recurring issues to relevant departments for systemic resolution.

Requirements

• 1–2 years of experience in customer service, client relations, or a related field, preferably within education or e-learning.
• Excellent verbal communication skills with a professional, empathetic, and solution-oriented approach.
• Proven ability to manage multiple customer interactions efficiently while maintaining attention to detail.
• Ability to work independently with minimal supervision in a remote environment.

Work Location: Remote

Salary Range: 8000-10000

Experience Level: 1–2 years

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

Public Relations and Communications Services