Customer Relations Specialist

Softtek; India; Remote; INR 3,824,000 - 5,736,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid time off

Paid holidays

401(k)

Flexible remote work environment

Employee discounts

Professional development and training

Performance-based incentives

Job summary

Softtek is seeking a Customer Relations Specialist to join a fully remote team. You will build positive relationships, respond to questions, resolve issues, and ensure customers receive high-quality service from anywhere in the US/Canada, leveraging multiple channels.

The role emphasizes excellent communication, organization, and the ability to work independently, with a focus on maintaining records and improving customer experiences.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, customer relations, client support, or related experience preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional, patient, and positive attitude.
• Strong organizational and time-management skills.
• Comfortable using computers, email, chat platforms, and online systems.
• Ability to work independently in a remote environment.
• Reliable internet connection and a suitable home workspace.

Responsibilities

• Communicate with customers by phone, email, live chat, and other channels.
• Respond promptly and professionally to customer questions and requests.
• Identify customer needs and provide appropriate solutions.
• Resolve complaints and service issues while maintaining a positive customer relationship.
• Assist customers with orders, accounts, billing questions, and general service inquiries.
• Maintain accurate customer records and document interactions.
• Follow up with customers to ensure issues have been resolved.
• Escalate complex issues to the appropriate department when necessary.
• Work with internal teams to address customer concerns and improve service.
• Maintain confidentiality when handling customer and company information.
• Meet established customer-service and quality standards.

Skills

Written & Verbal communication

Customer service experience

Problem solving

Interpersonal skills

Time management

Independence in remote work

Computer proficiency

Education

High school diploma

Tools

Email

Live chat

Online systems

Job description

We are seeking a professional and customer-focused Customer Relations Specialist to join our remote team. In this role, you will build positive relationships with customers, respond to questions and concerns, resolve issues, and ensure customers receive a high level of service.

The ideal candidate is an excellent communicator who is organized, dependable, comfortable working independently, and committed to creating a positive customer experience.

Responsibilities

• Communicate with customers by phone, email, live chat, and other channels.
• Respond promptly and professionally to customer questions and requests.
• Identify customer needs and provide appropriate solutions.
• Resolve complaints and service issues while maintaining a positive customer relationship.
• Assist customers with orders, accounts, billing questions, and general service inquiries.
• Maintain accurate customer records and document interactions.
• Follow up with customers to ensure issues have been resolved.
• Escalate complex issues to the appropriate department when necessary.
• Work with internal teams to address customer concerns and improve service.
• Maintain confidentiality when handling customer and company information.
• Meet established customer-service and quality standards.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, customer relations, client support, or related experience preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional, patient, and positive attitude.
• Strong organizational and time-management skills.
• Comfortable using computers, email, chat platforms, and online systems.
• Ability to work independently in a remote environment.
• Reliable internet connection and a suitable home workspace.

Benefits

Eligible employees may receive:

• Medical, dental, and vision insurance
• Paid time off
• Paid holidays
• 401(k) or retirement plan options
• Flexible remote work environment
• Employee discounts
• Professional development and training
• Performance-based incentives, where applicable

Benefits and eligibility may vary based on employment status, location, and company policy.

Work Environment

This is a fully remote position available to qualified candidates in the United States and Canada. Employees will communicate with customers and team members through online communication and collaboration tools.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to qualified applicants. Employment decisions are based on qualifications, experience, and business needs in accordance with applicable laws.