Customer Success Manager (Remote)

Premagic; Bengaluru; Remote; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Dynamic and collaborative work environment

Flexible remote work culture

Growth opportunities and performance-based rewards

Job summary

A technology company in the event industry is seeking a Customer Success Manager to join their remote team. The role focuses on building strong client relationships, ensuring customer satisfaction, and driving product adoption. Candidates with 3-5 years of experience in Customer Success or Account Management, particularly within the event industry, will be favored. This position offers a dynamic work environment, flexible remote culture, and growth opportunities.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Client Servicing role.
• Experience in the event industry or event technology platforms is highly preferred.
• A customer-first mindset with a passion for building lasting relationships.

Responsibilities

• Build and maintain strong, long-term relationships with assigned clients.
• Act as the main point of contact for customers, ensuring smooth onboarding and ongoing support.
• Monitor customer engagement and proactively identify opportunities for upselling and cross-selling.

Skills

Client relationship management

Customer satisfaction

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

Job Description: Customer Success Manager

Location: Remote

Experience: 3–5 years

Industry Preference: Event Industry

About the Role:

We are looking for a proactive and customer-focused Customer Success Manager to join our team. The ideal candidate will have a strong background in managing client relationships, ensuring customer satisfaction, and driving product adoption. Experience in the event industry will be a strong advantage.

Key Responsibilities:

• Build and maintain strong, long-term relationships with assigned clients.
• Act as the main point of contact for customers, ensuring smooth onboarding and ongoing support.
• Understand client objectives and ensure successful use of our platform to achieve desired outcomes.
• Monitor customer engagement and proactively identify opportunities for upselling and cross-selling.
• Collaborate closely with internal teams (Sales, Product, and Operations) to ensure seamless service delivery.
• Manage client renewals, track success metrics, and reduce churn through consistent engagement.
• Handle escalations effectively while maintaining a positive customer experience.
• Collect and share customer feedback to help shape future product enhancements.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3–5 years of experience in a Customer Success, Account Management, or Client Servicing role.
• Experience in the event industry or event technology platforms is highly preferred.
• Excellent communication, presentation, and problem-solving skills.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• A customer-first mindset with a passion for building lasting relationships.

What We Offer:

• A dynamic, fast-paced, and collaborative work environment.
• Opportunity to work with global clients in the event industry.
• Flexible remote work culture.
• Growth opportunities and performance-based rewards.