Renewals Account Manager

OG1121 Meridium Services and Labs Private Limited; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE Vernova in Hyderabad is seeking an experienced Renewals Account Manager to own a defined ARR portfolio, drive on-time renewals, and forecast accuracy within the RevOps model.

You will collaborate with Sales, CS, Channel, and Renewals O2C, using GenAI tools to enhance communications and streamline renewal processes. The role requires a Bachelor's degree and 8+ years in renewals or SaaS, with strong analytical and communication skills.

Qualifications

• Bachelor's degree from an accredited university or college with 8+ years of experience in renewals, account management, commercial operations, or customer-facing roles in B2B software or SaaS.
• Experience managing recurring revenue or contract-based customer relationships.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Renewal Portfolio Ownership: Own end-to-end renewal management for a defined ARR portfolio with proactive engagement and forecast accuracy.
• Customer‑Centric Renewal Experience: Serve as primary renewal contact, ensuring clear, value-focused communication and lifecycle reviews.
• Forecasting, Data & Systems: Maintain renewal pipelines and forecasts in SFDC with proper contracts and pricing documentation.
• GenAI & Continuous Improvement: Use GenAI to improve productivity, insights, and communications; participate in Lean initiatives.

Skills

Analytical thinking

Organizational skills

Communication skills

Education

Bachelor's degree

Job description

Job Description Summary

The Renewals Account Manager (RAM) is responsible for managing a defined portfolio of recurring software renewal ARR, ensuring high Gross Revenue Retention (GRR), on‑time renewals, and accurate forecasting. This role is a key enabler of the company’s transition to an ARR-driven subscription business and positions renewals as a proactive, value-driven customer lifecycle touchpoint. The RAM operates as part of the RevOps model, working closely with Sales, Customer Success, Channel Management, Renewals O2C, and RAM Ops. Success is measured at portfolio level, not by individual transactions.

Job Description Key Responsibilities

• Renewal Portfolio Ownership Own end-to-end renewal management for a defined ARR portfolio. Drive proactive renewal engagement using standardized tiered cadences (T-x). Be accountable for portfolio-level GRR, renewal rate, and forecast accuracy. Identify renewal risks early and orchestrate mitigation plans with Sales and CSM.

• Customer‑Centric Renewal Experience Act as the primary renewal contact for customers/sales, ensuring clarity, predictability, and value‑focused communication. Position renewals as strategic lifecycle conversations rather than transactional events. Anticipate risks, objections, and contractual complexities well ahead of renewal dates. Support lifecycle reviews and QBRs for strategic and at‑risk accounts.

• Forecasting, Data & Systems Maintain accurate renewal pipelines and forecasts in SFDC. Ensure contracts, pricing logic, and renewal documentation are consistently captured. Support the transition to a single source of truth for renewals and ARR reporting.

• GenAI & Continuous Improvement Actively use GenAI tools to improve productivity, insights, and customer communications (e.g., summaries, drafting, analysis). Identify opportunities to streamline processes and improve the renewals playbook. Participate in Lean initiatives for continuous improvement.

Required Qualifications

Bachelor's degree from an accredited university or college with 8+ years of experience in renewals, account management, commercial operations, or customer‑facing roles in B2B software or SaaS. Experience managing recurring revenue or contract-based customer relationships. Strong analytical, organizational, and communication skills.

Desired Characteristics

Strong oral and written communication skills in English. Strong ownership and accountability mindset. Comfortable operating in ambiguity and evolving operating models. Customer‑centric, structured, and data‑driven. Enthusiastic about leveraging GenAI and automation. Strong collaborator in global environments.

Additional Information

• Relocation Assistance Provided: Yes

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard‑earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com