Account Manager (Renewals & Expansion)

Intuerias Technology Private Limited (ZNI); Lucknow; On-site; INR 600,000 - 800,000; Full time

Job summary

Intuerias Technology Private Limited (ZNI) is seeking a skilled professional to manage renewals and expansion for their customer base in Lucknow. You will support customer adoption, retention, and identify upsell opportunities.

The ideal candidate will have at least 2 years of experience in account management or customer success, especially in SaaS. Responsibilities include managing customer portfolios, conducting check-ins, and coordinating with internal teams for feedback.

Proactive negotiation skills and the ability to build strong relationships are essential for success in this role.

Qualifications

• 2+ years in account management, customer success, or renewals (SaaS preferred).
• Strong relationship-building and stakeholder management.
• Comfortable negotiating renewals and commercial terms.

Responsibilities

• Manage a portfolio of customers with clear renewal plans and timelines.
• Run check-ins/QBRs to measure outcomes and drive adoption.
• Identify expansion opportunities and build proposals with ROI.
• Coordinate internally with Support and Product for escalations and feedback.
• Maintain renewal forecasts and customer health signals in CRM.

Skills

Account management

Customer success

Relationship building

Stakeholder management

Negotiation

Job description

You will own renewals and expansion for a book of customers, driving adoption, retention, and upsell/cross-sell opportunities with a consultative approach.

Responsibilities

• Manage a portfolio of customers with clear renewal plans and timelines.
• Run check-ins/QBRs to measure outcomes and drive adoption.
• Identify expansion opportunities and build proposals with ROI.
• Coordinate internally with Support and Product for escalations and feedback.
• Maintain renewal forecasts and customer health signals in CRM.
• Ensure clean handoffs and accurate documentation for renewals and upgrades.

Qualifications

• 2+ years in account management, customer success, or renewals (SaaS preferred).
• Strong relationship-building and stakeholder management.
• Comfortable negotiating renewals and commercial terms.
• Organized, proactive follow-up and forecasting discipline.

Nice to have

• Experience in CRM/helpdesk/field-force products.
• Experience managing complex renewals with multiple stakeholders.

Success metrics

• Net Revenue Retention (NRR) and renewal rate.
• Expansion pipeline and upsell conversion.
• Improved customer health and product adoption outcomes.