Renewals Manager

LambdaTest, Inc.; Dadri; On-site; INR 800,000 - 1,500,000; Full time

Job summary

LambdaTest, Inc. is seeking a Renewal Specialist to own renewal and retention across B2B SaaS accounts. You will collaborate with Account Managers to pursue renewals and upsell opportunities, while maintaining clean CRM data and monitoring health metrics. A proactive, structured approach and strong communication are essential.

The role focuses on reducing churn through strategic renewal plans, cross-functional collaboration, and data-driven decision making to maximize customer lifetime value.

Qualifications

• 3-5 years of experience in Renewals, Customer Success, or Account Management.
• Strong experience managing B2B SaaS customer accounts and renewals.
• Proactive and structured approach to customer engagement and account health.
• Strong stakeholder management and communication skills.
• Comfortable with CRM, account health metrics, and renewal pipelines.

Responsibilities

• Own renewal and retention across customer accounts, focusing on renewal conversations and health checks.
• Collaborate with Account Managers for at-risk accounts and upsell opportunities.
• Maintain accurate CRM data and document risks and renewal timelines.
• Leverage customer insights to improve renewal rates and reduce churn.

Skills

B2B SaaS

Sales renewals

Account management

Tools

CRM

Job description

We aren't automating scripts, we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.

Drive account retention and maximize renewal opportunities to strengthen customer relationships and revenue growth.

The Pillars of Impact

1. Renewal and Retention Strategy (50%)

• Own renewal and retention across customer accounts, focusing on retention and expansion.
• Establish structured engagement through check-ins, health checks, and renewal conversations.
• Monitor account health to identify risks and ensure timely renewals.
• Build and execute renewal plans before contract expiration.

2. Collaboration and Upselling (30%)

• Partner with Account Managers for at-risk accounts and smooth renewals.
• Identify upsell/cross-sell opportunities and collaborate to pursue them.
• Work cross-functionally to resolve issues and enhance retention.

3. Data and Insights (20%)

• Maintain accurate CRM data with clear documentation of risks and timelines.
• Leverage customer insights to improve renewal rates and reduce churn.

Must-Haves - Do not apply unless you have these

• 3-5 years of experience in Renewals, Customer Success, or Account Management.
• Strong experience managing B2B SaaS customer accounts and renewals.
• Proactive and structured approach to customer engagement and account health.
• Strong stakeholder management and communication skills.
• Comfortable with CRM, account health metrics, and renewal pipelines.

The Bar - What you must prove

B2B SaaS Renewal Experience

Managed renewals for SaaS accounts, achieving high retention rates.

Identified and mitigated churn risks early, reducing customer attrition.

Cross-Functional Collaboration

Worked with multiple teams to resolve issues and ensure customer satisfaction.

Data-Driven Decision Making

Utilized customer data to enhance renewal strategies and outcomes.}],

Required Skills

B2B SaaS Sales renewals account management