Renewal Specialist

Iron Man Lifestyle; Delhi; On-site; INR 355,000 - 426,000; Full time

Benefits offered by this job

Paid sick time

Provident Fund

Job summary

Iron Man Lifestyle, a fast-growing dating and lifestyle coaching company, seeks a Renewal Specialist to lead post-sales revenue, renewals, and growth through upsell and cross-sell. You will own client retention and collaborate with coaching and service teams in Delhi.

This in-person role targets monthly/quarterly renewal and upsell goals with a customer-centric mindset. You should have 2–4 years in renewals or post-sales, a graduate degree, and strong English/Hindi communication.

Qualifications

• Graduate in any stream.
• MBA or sales certification is a bonus, not a must.
• Has handled existing customers and closed renewals or upsells against a monthly target.
• Strong communication on calls and chat; builds trust quickly.
• Target-driven with ownership and proactive follow-up.
• Organised with daily/weekly reporting in CRM.

Responsibilities

• Own a portfolio of active clients and track upcoming renewals proactively.
• Conduct renewal conversations and close renewals within timelines.
• Identify upsell and cross-sell opportunities, including program upgrades.
• Detect early signs of disengagement and partner with coaches on retention.
• Manage pricing discussions, offers, and payment follow-ups.
• Gather client feedback and share insights with internal teams.
• Maintain CRM records and report renewal rate, upsell revenue, and churn.
• Achieve monthly and quarterly renewal and upsell targets.

Skills

Renewal selling

Upsell selling

Pricing negotiation

Objection handling

CRM tools

Excel/Sheets

English and Hindi

Education

Graduate in any stream

MBA or sales certification (bonus)

Tools

Zoho

HubSpot

Salesforce

Job description

Iron Man Lifestyle is a profitable, fast-growing dating and lifestyle coaching company committed to helping Indian men overcome social anxiety, build confidence and social skills, and form deeper, more fulfilling relationships.

We’re on a mission to become the best in the world at what we do—and we’re looking for people who are fired up to be part of this journey.

Role Overview

Iron Man Lifestyle is hiring a Renewal Specialist to lead our post-sales revenue function. You will own client retention, renewals, and growth of existing accounts through upsell and cross-sell, working closely with our coaching and service teams.

Key Responsibilities

• Own a portfolio of active clients and track upcoming renewals proactively
• Conduct renewal conversations and close renewals within agreed timelines
• Identify and pursue upsell and cross-sell opportunities, including program upgrades, extended plans, and add-on services
• Detect early signs of client disengagement and partner with coaches on retention plans
• Manage pricing discussions, offers, and payment follow-ups
• Gather client feedback and share insights with internal teams
• Maintain accurate CRM records and report on renewal rate, upsell revenue, and churn
• Achieve monthly and quarterly renewal and upsell targets

Ideal Candidate Profile

• Experience: 2 to 4 years in renewals, post-sales, account management, or inside sales. SaaS or subscription background is a plus.
• Education: Graduate in any stream. MBA or sales certification is a bonus, not a must.
• Background: Has handled existing customers (not just cold calling) and has closed renewals or upsells against a monthly target.
• Communication: Clear and confident on calls and chat. Builds trust quickly and handles objections calmly.
• Mindset: Target-driven, takes ownership, and follows up without being chased. Sees retention as a sales skill, not a support task.
• Personality fit: Warm, patient, and persuasive without being pushy. Genuinely interested in fitness and wellness.
• Work style: Organised, tracks everything in the CRM, and is comfortable with daily and weekly reporting.
• Team fit: Works well with coaches and service teams, and can give and take feedback.

Skills and Tools

• Renewal and upsell selling
• Pricing and negotiation
• Objection handling
• CRM tools (Zoho, HubSpot, Salesforce, or similar)
• Excel or Google Sheets for basic tracking and reports
• Strong spoken and written English and Hindi

Key Performance Indicators

• Renewal rate and on-time closures
• Upsell and cross-sell revenue
• Client retention and churn reduction
• CRM accuracy and reporting quality

Pay: From ₹35,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you bring your own laptop to the workplace?
• What's your current CTC?
• What is your expected CTC?

Experience:

• Renewal specialist : 1 year (Required)

Work Location: In person