Renewal Specialist (m/f/d)

AMETEK, Inc.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

AMETEK, Inc. in Bengaluru seeks a Renewal Specialist to own the renewal lifecycle for assigned customer accounts across geographies.

You will manage quote generation, customer outreach, DocuSign execution, order processing, and forecast renewal revenue with a focus on retention. The role requires 2+ years in renewals or customer success, strong communication and negotiation skills, and experience with Salesforce, CPQ, and SaaS subscriptions.

Qualifications

• Bachelor's degree or higher in Business, Marketing, Sales, or a related field.
• 2+ years of experience in renewals, customer success, inside sales, or account management.
• Experience with recurring revenue, service contracts, maintenance agreements, or SaaS renewals.
• Strong communication, relationship-building, and negotiation skills.
• Proven ability to manage a high-volume workload while achieving revenue objectives.

Responsibilities

• Own and manage the complete renewal lifecycle for assigned customer accounts and territories.
• Identify upcoming renewals and execute customer outreach to maximize on-time renewal rates.
• Prepare renewal quotations for service plans, software maintenance, subscriptions, and training.
• Manage quote generation, follow-up, PO collection, DocuSign, order processing, and fulfillment.
• Maintain renewal forecasts and pipeline health, highlighting risks and revenue projections.
• Collaborate with Account Managers, Regional Sales, and Customer Success to drive renewal success.
• Identify expansion, upsell, and cross-sell opportunities to maximize customer lifetime value.

Skills

Renewals

Account management

Customer success

Negotiation

Sales collaboration

AI usage

Education

Bachelor's degree or higher in Business/Marketing/Sales/CS

Tools

Salesforce CRM

Salesforce CPQ

DocuSign

Gong

SmartSheet

Microsoft Office

Job description

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FARO INSIGHT Exists to Turn Reality into Understanding.

We believe the world is shaped by decisions and those decisions only hold up when they’re grounded in objective truth. Our solutions capture buildings, sites and scenes exactly as they are and transform that data into insight teams can use to plan, verify, investigate and act with confidence.

Across Architecture, Engineering & Construction (AECO), Geospatial and Public Safety, we support professionals who establish truth, verify progress, investigate events and protect people & places. From surveyors defining the foundations of a project, to architects and builders coordinating complex infrastructure, to public safety professionals documenting critical incidents to deliver justice to communities. Our solutions underpin accountability and inspire trust in every decision.

At FARO INSIGHT, we admire individuals who wish to shape the future with us. Who believe leadership starts with responsibility. Who believe great innovation serves real-world outcomes. And who believe in long-term impact, over short-term noise. Here, you will be part of a team that puts those beliefs into action, creating work that makes a meaningful difference.

Insight You Can Build On.

We are seeking your support as a Renewal Specialist (m/f/d) India, Bangalore

How you make a difference:

Renewal Lifecycle Management

Own and manage the complete renewal process for assigned customer accounts and territories

Proactively identify upcoming renewals and execute structured customer outreach campaigns to maximize on-time renewal rates

Prepare and deliver renewal quotations for service plans, software maintenance, subscriptions, training, accessories, and other eligible aftermarket offerings

Manage all renewal-related activities including quote generation, customer follow-up, purchase order collection, DocuSign execution, order processing, and fulfillment coordination

Maintain a healthy renewal pipeline and ensure opportunities progress according to established timelines and service levels

• Achieve assigned quarterly and annual renewal revenue objectives

Maintain accurate renewal forecasts and provide visibility into pipeline health, expected close dates, renewal risks and revenue projections

Prioritize opportunities based on contract expiration dates, revenue impact, and cutomer risk factors

Actively manage renewal backlog to minimize expired contracts and reduce revenue leakage

Build trusted relationships with customers to drive long-term retention and customer satisfaction

Identify at-risk accounts and proactively develop retention strategies to reduce churn

Document customer feedback, competitive threats, and non-renewal reasons to support continuous improvement initiatives

Educate customers on the value of maintaining active service agreements, software maintenance, subscriptions, and support coverage

Territory & Sales Partnership

Partner closely with Account Managers, Regional Sales Managers, Customer Success Managers and Customer Support teams to drive renewal success

Coordinate account strategies and customer engagement plans to ensure a seamless customer experience

Support renewal activities across diverse territories, countries, time zones, and regional business practices

Identify expansion, upsell, and cross-sell opportunities and collaborate with Sales teams to maximize customer lifetime value

Operational Excellence

Maintain accurate customer, opportunity, renewal, and forecast data within Salesforce and related business systems

Ensure compliance with established renewal processes, policies, and operational standards

Monitor renewal performance metrics and maintain strong pipeline hygiene

Contribute to process improvement initiatives focused on scalability, automation, efficiency, and customer experience enhancement

Support implementation and adoption of automated and self-service renewal programs

Cross-Functional Collaboration

Collaborate with Sales, Customer Success, Customer Support, Finance, Order Management, Operations, and Legal teams to resolve customer issues and remove barriers to renewa

Escalate critical customer concerns and contractual issues as necessary to support successful outcomes

Participate in forecast reviews, territory planning discussions, and business review meetings

Who you ideally are:

Bachelor's degree in Business, Marketing, Sales, Customer Success, or a related field, or equivalent professional experience

2+ years of experience in renewals, customer success, inside sales, account management, or a related customer-facing role

Experience managing recurring revenue, service contracts, maintenance agreements, software subscriptions, or SaaS renewals preferred

Strong customer communication, relationship-building, and negotiation skills

Proven ability to manage a high-volume workload while consistently achieving revenue objectives

Strong analytical, organizational, and problem-solving skills

Excellent attention to detail and time management capabilities

Experience with Salesforce CRM, Salesforce CPQ, Sales Engagement, DocuSign, SmartSheet, Microsoft Office Suite, and related business applications

Experience with Gong and customer engagement technologies is a plus

Ability to work independently while collaborating effectively across global teams an regions

Demonstrated ability and willingness to useAItools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Compensation

Currency: INR

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEKisa component of the S&P 500. Visit https://www.ametek.com/careers for more information.