Account Executive - Renewals & Customer Success

Primenumbers Technologies Pvt. Ltd.; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Primenumbers Technologies Pvt. Ltd. in Bengaluru invites an experienced Account Manager to lead relationships with government contract bidding clients across India.

You will be the primary contact via calls, email, WhatsApp, and meetings, driving renewals, cross-sell opportunities, and ensuring timely follow-through while translating data-heavy product value for clients. On-site work from Indiranagar, Bengaluru is required.

Qualifications

• Graduation is mandatory.
• MBA is mandatory.
• Minimum 2+ years of experience in a technology company is mandatory.
• The 2 years of technology-company experience may be before MBA or after MBA.
• Relevant experience in account management, customer success, renewals, sales, client support, or product support is preferred.
• Strong spoken and written communication skills, with comfort handling traditional SME and enterprise clients.
• Must be available to work on-site from Indiranagar, Bengaluru.

Responsibilities

• Own renewals for an assigned portfolio of government contract bidding clients across India.
• Act as the primary contact for client communication over calls, email, WhatsApp, and meetings.
• Understand client usage, resolve issues, coordinate internally, and ensure timely follow-through.
• Identify cross-sell opportunities within existing accounts and support renewals and expansion conversations.
• Maintain accurate account notes, renewal status, client context, and follow-up plans in the internal tracking system.
• Develop toward account ownership, negotiation, and mentoring newer team members as the function scales.

Skills

Account management

Customer success

Renewals

Sales

Client support

Product knowledge

Communication

Data interpretation

Education

Graduation

MBA

Job description

Responsibilities

• Own renewals for an assigned portfolio of government contract bidding clients across India.
• Act as the primary contact for client communication over calls, email, WhatsApp, and meetings.
• Understand client usage, resolve issues, coordinate internally, and ensure timely follow-through.
• Identify cross-sell opportunities within existing accounts and support renewals and expansion conversations.
• Maintain accurate account notes, renewal status, client context, and follow-up plans in the internal tracking system.
• Develop toward account ownership, negotiation, and mentoring newer team members as the function scales.

Requirements

• Graduation is mandatory.
• MBA is mandatory.
• Minimum 2+ years of experience in a technology company is mandatory.
• The 2 years of technology-company experience may be before MBA or after MBA.
• Relevant experience in account management, customer success, renewals, sales, client support, or product support is preferred.
• Strong spoken and written communication skills, with comfort handling traditional SME and enterprise clients.
• Ability to understand data-heavy technical products and explain value clearly to clients.
• Must be available to work on-site from Indiranagar, Bengaluru.