Specialist Renewal Sales

Concentrix; Gurugram District; On-site; INR 480,000 - 720,000; Full time

Job summary

Concentrix Gurugram is seeking a Specialist, Renewal Sales to drive renewals and identify upsell opportunities within an established client territory. This role focuses on articulating the value of products or services to customers and achieving revenue targets.

You will own forecasts, deepen product knowledge, and collaborate with teams to optimize sales processes while maintaining accurate CRM data. 2 years of experience and Salesforce proficiency are preferred.

Qualifications

• 2 years of experience in a customer service or sales role.
• Experience in a high-volume calling environment.
• Experience with Salesforce.com or a similar CRM.
• Proven track record of meeting sales quotas.
• Excellent communication with customers in fast-paced settings.
• Aptitude for learning new technology and data.
• Ability to leverage AI-powered tools to optimize workflow.
• Strong problem-solving and empathy.
• MS Office proficiency.

Responsibilities

• Achieve or exceed revenue-based quota through renewals and upsell.
• Work within a dedicated territory for an established client.
• Deliver accurate weekly, monthly, and quarterly forecasts.
• Develop product knowledge to assess client needs.
• Promote products and guide adoption to accelerate value.
• Analyze data to identify at-risk customers and adoption opportunities.
• Resolve customer concerns and roadblocks to ensure satisfaction.
• Manage objections to retain and win customers.
• Handle high volume of calls and emails daily.
• Maintain professionalism in all customer interactions.
• Partner with internal and external stakeholders to meet expectations.
• Collaborate with cross-functional teams to optimize sales processes.
• Maintain CRM data timely.

Skills

Sales experience

CRM: Salesforce

Quota attainment

Communication skills

AI tools aptitude

Problem solving

Emotional intelligence

MS Office

Education

Bachelor’s degree

Tools

Salesforce CRM

Job description

Job Description:

Job Title

Specialist, Renewal Sales

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

ROLE: Renewal Sales

DESIGNATION: Specialist, Renewal Sales

LOCATION: Gurugram

YEARS OF EXPERIENCE: 2 Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

• Consistently achieve or exceed your revenue-based quota by selling renewals/products/services and offering upsell opportunities when applicable.
• Work within a dedicated territory for an established client.
• Own and deliver accurate weekly, monthly, and quarterly sales forecasts.
• Develop and maintain a mastery of product knowledge and technical understanding to effectively assess client needs and requirements.
• Successfully promote products or services and guide customers through strategic product adoption to accelerate their time to value.
• Analyze and utilize data to proactively identify and address ‘at risk’ customers and uncover adoption opportunities.
• Independently resolve customer concerns and roadblocks, ensuring satisfaction and product usage.
• Effectively manage external competitive pressures and handle complex objections to retain and win new customers.
• Manage a high volume of customer contacts through phone and email each day.
• Ensure a high level of professionalism during all interactions with customers and prospects.
• Effectively partner with and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.
• Collaborate with cross-functional teams and management to optimize sales processes and systems.
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Key Skills & Knowledge

• 2 years of experience in a customer service or sales role.
• Prior experience in a high-volume calling environment and experience with Salesforce.com or a similar CRM
• Prior success in achieving individual and/or team sales quotas and goals.
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships.
• A demonstrated aptitude for learning and optimizing new technology and data.
• An aptitude for leveraging AI-powered tools to optimize your workflow and drive results.
• Strong problem-solving skills.
• Well-developed emotional intelligence, including high levels of empathy and self-awareness.
• Excellent knowledge of Microsoft Office programs and strong

Educational Qualification

• A bachelor’s degree.

Disclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Requirements: