Renewals Specialist

BrowserStack; India; Remote; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Remote-first work environment

Home office allowance

Wellbeing support

Co-working space access

Job summary

BrowserStack is seeking an Account Manager for renewals in a fully remote role open to candidates across India. You will manage contract renewals, negotiate terms with key clients, and drive expansion opportunities to maximise long-term value.

Strong communication, collaboration, and CRM experience are essential. You will collaborate with sales, finance, and legal teams and leverage data-driven health metrics to retain customers while expanding the account.

Qualifications

• 1–3 years of Renewals or Account Management experience in a SaaS organisation
• Strong communication and negotiation skills with clear guidance via emails, calls, or in-person
• Ability to cross-collaborate effectively
• Knowledge of SFDC or similar CRM tools

Responsibilities

• Manage customer contract renewal process and present to key clients and senior-level executives to negotiate and close contract renewals
• Establish and maintain long-term relationships to maximize retention and revenue opportunities
• Drive contract expansion by creating upsell opportunities and adding value at renewal time
• Coordinate with BrowserStack customer-facing teams to meet, develop and implement retention plans
• Leverage data-driven measures of customer health and proactively communicate with at-risk customers
• Manage account and contact information through the customer lifecycle in Salesforce.com
• Remain knowledgeable of BrowserStack products and target industries to aid retention

Skills

Communication skills

Negotiation skills

Cross-functional collaboration

CRM familiarity

Tools

Salesforce

Job description

Who are we and what do we do? BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers. With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more - helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle. Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.

Location: This is a fully remote position, open to candidates residing anywhere in India.

Role in nutshell:

You will be managing a regional portfolio, ensuring on-time renewals and retention. Identifying and driving cross-sell and up-sell opportunities, negotiating contracts with sales, finance and legal, and collaborating with the sales and CSM functions will be essential for this role.

Desired experience:

• 1-3 years of Renewals or Account Management experience in a SaaS organisation
• Strong communication and negotiation skills - competent at providing clear and concise guidance through emails, over the phone, or in-person with a casual and confident tone.
• Ability to cross-collaborate effectively
• Knowledge of SFDC or similar CRM tools

What will you do?

• Manage customer contract renewal process and present to key clients and senior-level executives to negotiate and close contract renewals.
• Establish and maintain long-term relationships to maximize future retention and revenue opportunities.
• Drive contract expansion by creating upsell opportunities, and finding creative ways to drive more value in the account at renewal time.
• Coordinate with BrowserStack customer-facing teams to meet, develop and implement strategic retention plans to accommodate goals.
• Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention.
• Manage account and contact information through the entire customer lifecycle process using Salesforce.com.
• Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts.

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law
• Statutory Benefits: Gratuity per the Payment of Gratuity Act, 1972
• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves
• Remote-First work environment that allows our people to work from home
• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

At BrowserStack we’re building the testing infrastructure for the world. We’re extremely curious, passionate, and customer-obsessed about our mission of empowering developers to build amazing experiences. We know we’ll grow only when our people grow—so we build teams that are open, transparent, collaborative, and above all supportive. We’re remote-first, giving our people the choice to work from the setting that suits them best - whether that’s at home or in a co-working space. It’s our core values that bring us all together and drive everything we do. We’re thinkers, movers, innovators, and doers who believe no feat is too big to achieve. We strive to deliver awesome results, fast; and in that way, we’re a lot like you.