RELATIONSHIP OFFICER- HOME LOAN

PeopleStrong; Konaseema; On-site; INR 250,000 - 420,000; Full time

Job summary

SULB Muthoot Fincorp is seeking a dynamic sales professional to drive customer acquisition through business development in assigned markets. The role involves locating micro markets, onboarding referral partners, and managing the customer journey from lead to loan processing.

Strong communication and relationship skills are essential for success. Responsibilities include cold calling, daily sales activities, and doorstep service to customers.

Qualifications

• Identify new micro markets and empanel referral partners to scale micro LAP business.
• Develop relationships with referral partners and customers to drive loans.
• Execute daily sales activities and cold calling to generate leads.
• Support end-to-end loan processing and customer journey.
• Cross-sell insurance to loan customers and maintain partner relationships.

Responsibilities

• Find new micro markets and empanel high quality referral partners.
• Make cold calls and daily sales calls as planned.
• Nurture relationships with referral partners and customers.
• Activate referral partners for new business opportunities.
• Provide doorstep service to customers and support loan processing.

Skills

Strong presentation skills

Relationship building

Stakeholder management

Process knowledge

Cross selling / upselling

Business development

Communication skills (local language &

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers - at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English