SENIOR RELATIONSHIP OFFICER-HOME LOAN

PeopleStrong; Kanchipuram; On-site; INR 300,000 - 540,000; Full time

Job summary

SULB Muthoot Fincorp is seeking a Field Sales professional to drive customer acquisition and loan-related partnerships in Tamil Nadu. You will identify micro markets, engage referral partners, and perform cold calls to grow the loan portfolio while delivering doorstep service.

The role emphasizes relationship-building, local language and English communication, and end-to-end loan support for customers in the assigned area.

Qualifications

• Strong presentation skills.
• Relationship Building & Stake holder Management.
• Process Knowledge/ Orientation.
• Cross Selling / Upselling Skills.
• Business Development.
• Communication Skills – Proficiency in local language and English.

Responsibilities

• Find new micro markets and empanel referral partners to scale up Micro LAP business & Gold-backed secured loans (Suvarna).
• Work in the area assigned by the Branch Business Manager and generate leads.
• Cold calling to the potential customer base to generate business.
• Daily sales calls as per the Plan submitted to BBM.
• Nurture and develop excellent relationships with referral partners / connectors.
• Manage the customer journey through sales championship, process championship and product championship; activate referral partners for new business.
• Provide doorstep service to customers – at their residence or office.
• Learn the Organization’s policies, and source files as per the policy.
• Act as eyes & ears of the Organization in the Market for new opportunities and share findings with the Branch Manager.
• Support Customers end-to-end loan processing.
• Bridge between Customers and the Branch.
• Responsible for soft bucket collections, early mortality and 12 MOB Fresh Sourcing.
• Cross-sell Insurance to loan customers to safeguard Property, Health & Life.
• Be the face of SULB Muthoot Fincorp for the assigned area.

Skills

Strong presentation

Relationship building

Process orientation

Cross selling / upselling

Business development

Communication (local language +English

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English